IDG30000 - Confidentiality when dealing with the customer (applies to all staff): Contents
The guidance in this chapter is about how HMRC staff should
conduct themselves in interactions with the customer, in respect of
fulfilling our legal obligations of confidentiality. It is intended
to help HMRC staff avoid making an inadvertent disclosure of
confidential information in their day-to-day work.
The guidance in this chapter is aimed at
all staff. This includes those who have direct
interactions with customers, but also those in areas which are not
obviously ‘outward- facing’. Any officer in the
Department who has any impact on the affairs of a customer must be
aware of the key messages of this guidance.
General issues about customer confidentiality |
|
| IDG30500 | Definition of ‘customer’ |
| IDG30750 | The duty of confidentiality and the declaration of confidentiality |
|
|
| IDG32000 | Protecting confidentiality when obtaining information from third parties |
| IDG32250 | Protecting confidentiality when on the telephone |
| IDG32500 | Protecting confidentiality when meeting customers face-to-face |
| IDG32750 | Protecting the confidentiality of trans-gender customers |
| IDG32875 | Disclosing information to the owners of seized documents |
|
|
| IDG33000 | Business partnerships |
| IDG33200 | Disclosing to the police for health and safety reasons |
| IDG33250 | Employment references |
| IDG33500 | Letter forwarding |
| IDG33750 | Visitors to HMRC premises |
| IDG33875 | Disclosing to students for research |
|
|
| IDG34050 | Protecting the confidentiality of deceased customers – general |
| IDG34100 | Verifying the identity of Personal Representatives |
| IDG34150 | Disclosing information to the Personal Representative where there is no will and a Letter of Administration is not appropriate |
| IDG34200 | Disclosing information to trustees of estate assets |
| IDG34250 | Disclosure to persons other than the Personal Representatives |
