Frequently asked questions
I have tried to use COP function AU and have received a
message to say ‘You are not authorised to use this
transaction’
This is a function with a higher than usual degree of
security, to use AU you must
Note: An operator at Officer grade can be set up to use AU if
this is an operational necessity, the Officer must be otherwise
‘offline’ from other COP/CODA/Claims taxpayer and
employer functions. In these circumstances the appointment must be
authorised and documented by a Higher Officer.
My badge isn’t working
This could be because the badge is defective or the badge
reader is defective. Try another badge reader. If the badge works
in the second reader, report the defective reader to ESS. If the
badge does not work in a known ‘good’ badge reader you
will need to be allocated a new badge.
Where do I get a new badge?
See EP8758
Where do I return my old badge?
Live Service Scheduling – VME, B101 Matheson House,
Grange Central, Telford, TF3 4 HQ
What number range should I expect to see on a COP
badge
000001 to 009999 (original range) 60000 onwards (new range
issued from approximately 2002)
What do I do when I get the new badge?
When the new badge is received, the first user or the deputy
(with a working badge) should use function AU to tell COP the
number of the newly allocated badge and note the establishment file
titled “Authorised users list”. This file should show
the following: -
How do I transfer a badge?
Check whether the previous holder of the badge comes in the
list before the new holder. (The list is in alphabetical order of
the holder’s identities). If the previous holder does come
first you can use the same transaction to take them off the list
and add the new holder. If the previous holder does not come first
use 2 transactions of AU, the first to take off the previous holder
and the second to add the new holder.
Ask the badgeholder to sign in the establishment file for the
badge, do this both at issue and withdrawal.
Is it OK to delete a user in AU and then use CTRL & A
to exit the system to avoid a print out and therefore save
paper?
No, when using AU you must always obtain a print out after
pressing ‘enter’. The reason is, if you exit AU without
fully completing the transaction you will cause problems on the
operator record table and be locked out of AU.
We do not have a deputy and the first user is
absent
There must always be at least two badge holding officers with
access to functions AU & IP as a minimum in the office or
management unit. When one is absent a deputy must be appointed in
advance.
The first user has left, the deputy is absent and we have
not set up another badge holding privileged user with access to
AU.
First check the establishment file and see if there is any
other user or deputy set up in another MU who can help.
In multi Management Unit (MU) offices a privileged First User
in any MU can set up and amend users in the other MUs within that
office by entering * followed by the MU in the details box of prime
format immediately after the abbreviations INSP, RE (for example
INSP*02). In the event that one first user accesses the MU of
another first user it is essential that the transactions are
authorised and documented in the establishment file
If no badge holder is present please contact the COP business
help desk on 01952 296777
I am the first user, locked out of COP and need a password
reveal/reset.
Check the establishment file to see who else is set up. There
may be another badge holder on another Management Unit with the
necessary authority to reveal the password. If no badgeholder
available, please contact COP business help desk on 01952 296777
How long will it take to reveal a password?
Another first user badgeholder in the office or MU can reveal
the password straight away.Password reveal/reset requests to ASPIRE
can take up to 48 hours but can be quicker if the case is extremely
urgent.
How long does it take to set up a first user if there is
nobody in any MU with the necessary authority?
This should only be done as the last resort as ASPIRE need to
book time on their database to make the changes. This can only take
place at weekends or evenings when they take the system down, again
it could take up to 48 hours. Please contact the COP Helpdesk on
01952 296777.
Before the request is made ASPIRE will obtain a print out of
all badge holding operators at a specified office. When this has
been done the COP Helpdesk will ask the office if they know of any
of those COP ID’s that are still present in the office, they
will also need to know if the badges shown on the database are
still held in the office.
Which functions have prohibitions?
RL must only be given to the appointed Repayment Security
Officer (RSO) Officer grade. The RSO must use a security badge and
the RSO must not be able to use RA.
TX can only be given to an appointed operator Higher Officer
or fully trained Officer grade. The Deletion Officer must use a
security badge. The Deletion Officer must be “off line”
that is outside normal day to day work and management chain of
cases to be deleted.
AU is usually only be given to a Higher officer or above. The
authorised user must use a security badge.
AX can only be used by a
