EEPM1650 - Workflow Management Work Item: Scheme Level Validation Errors - PAYE and ECON Errors

The table below provides a quick reference guide to the main actions required to process this Work Item

Action	Reference
Obtain EAS Number	Step 1
Centrally Paid Employers	Step 3
Can the Employers details be traced?	Step 7
PAYE Reference Number Traced	Step 8
PAYE cannot be traced using Employer Application	Step 9
Access NIRS2 Work Management	Step 10
Fastpath to Employers Application to trace for ECON	Step 11
Trace ECON using NIRS2 Person Application	Step 13
Trace the ECON using the Benefit Scheme Provider Application	Step 17
Outcome of tracing ECON and PAYE	Step 19
Issue Letter to ER to advise PAYE and confirm correct ECON	Step 20
Response received where PAYE and ECON traced	Step 22
Update NIRS2 with correct ECON	Step 23
Update NIRS2 that no ECON should be recorded	Step 24
PAYE and ECON not traced and Address present	Step 26
Response received where PAYE and ECON have not been traced	Step 28
PAYE and ECON cannot be traced	Step 29
PAYE cannot be traced but further information provided on ECON	Step 32
PAYE & ECON cannot be traced and no ER address present	Step 33
Response received where PAYE & ECON not traced & no ER address	Step 35
PAYE traced but ECON cannot be traced	Step 36
Response received where PAYE traced and ECON has not been traced	Step 38
ECON traced but PAYE not traced and address present	Step 39
ER responds with information for the PAYE & ECON, or DLO	Step 41
Confirmation ECON correct and further PAYE information received	Step 42
ER provides further information on PAYE but no details provided on ECON	Step 43
ER confirms ECON but no further information on PAYE	Step 44
Employer can not provide any further information on ECON or PAYE	Step 45
ECON traced but PAYE not traced and no address present	Step 46
ER details received from the EE or response DLO	Step 48
Expired BF	Steps 49 - 58

Step 1 - Obtain Employers Annual Scheme (EAS) Number

Further action throughout this Work Item is dependant on the EAS Number
Within the Workflow Management Work Item screen this is referred to as NIRS Error Ref
Make a note of this number for later use
Within the Workflow Management Window also make a note of any details of the Employers Name and Address
You will now need to access NIRS2 Work Management to clear the Work Item

Step 2 - Is the Employer a Centrally Paid Employer?

On receipt of a Scheme Level Validation Work Item check the Employers Reference to see if the Tax District is 940 or 948.
If the Tax District ref is 940 or 948 check the Centrally Paid Schemes list held on the Desktop.
If the Employer is Centrally Paid follow Step 3
If the Employer is not Centrally Paid follow Step 5

Step 3 - Centrally Paid Employers

If the Emp Ref is held on the list E-mail the details of the case to Central Payment Section.
E-mail address is Central Accounts, Section (NICO Contributor 4)
The E-mail should include the Employers Reference and the Employer name

Step 4 - Record Actions and BF

All actions undertaken in the Workflow Management system must be recorded
‘Access’ the Take Action section of the Work Item
From the TAKE ACTION box ‘Select’ BFItem from the Drop Down List and ‘Click’ on the [Add] button
‘Enter’ 56 days in the 'BF Days' box
In the Enter Required Information box ‘Select’ Refer to Central Payments from the Actions Field
Any Additional information can be recorded in the 'Actions Text' box
‘Click’ on the [Submit] button, you will be presented with a Confirmation Window
To complete the action ‘Click’ on the [X] button at the top right of the Window
‘Select’ the [Get Next Item] button to continue to the next Work Item

Step 5 - Access NIRS2 Work Management

‘Double Click’ on the ‘Work Management’ Icon on the Desktop
‘Select’ Resource Group 81113263 from the Resource Group Selection Window and ‘Click’ on OK
From within the Work Item List Window ‘Click’ File on the Menu Bar and ‘Select’ Open MPPC Work Items
‘Select’ PAYE SCHEME from the Drop Down List on the Account Key field and ‘Enter’ the Employers Annual Scheme Number in the next field and ‘Click’ on OK
The Work Item List Window will be displayed containing all of the MPPC Work Items appropriate to the Employers Annual Scheme number previously entered
‘Double Click’ on 96426

Step 6 - Fastpath to Employer Application

On the Menu Bar ‘Click’ Options and ‘Select’ Actions, this will take you to the Employer Application Scheme Details Window
On the Menu Bar ‘Click’ Additional Scheme Details
The Supplied Employer Address Frame should show details of the Employers Name and Address

Step 7 - Can the Employers details be traced using the information from the Work Item or from information received from the Employer/Employee?

Use the details supplied to search for the PAYE Ref
‘Tab’ along to the Employer List and Selection Details Window
In the Employer Details Frame ‘Enter’ the Employers Name (In this frame you also have the Wildcard * option)
On the Menu Bar ‘Click’ Options and ‘Select’ Build List
Make a note of PAYE details supplied including whether or not an address is shown.
If the PAYE can be traced follow Step 8
If the PAYE cannot be traced follow Step 9

Step 8 - PAYE Reference number Traced

Check EBS to ensure PAYE is valid
‘Double Click’ on Interim Single Sign On
‘Click’ on CSP
‘Double Click’ on EBS Exceptions

The EBS Employer View screen will be displayed

‘Double Click’ on 'View Employer Summary'

The 'Employer Reference' screen will be shown

‘Enter’ the employer reference e.g.989/m2989
‘Click’ on OK
The Employers name, address and contact details will now be shown if the PAYE is valid
If the PAYE is not valid the message "Employer not found" will be received
‘Click’ on the [OK] button to remove the error message Window. If message received, follow Step 9.
If the Employer details do relate, Update the Employers Application
If the Employer details do not relate, follow Step 9
Update the Employers Application for PAYE
Return to NIRS2 Work Management
‘Double Click’ on 96426
On the Menu Bar ‘Click’ Options and ‘Select’ Action, this will take you to the Employer Application Scheme Details Window
In the Employer Details frame, amend the Tax District and PAYE
On the Menu Bar ‘Click’ Options and ‘Select’ Update Scheme Details
This action will automatically update all other associated P14s and will close the NIRS2 Work Item
Follow Step 10

Step 9 - PAYE cannot be traced using Employer Application

You will now need to trace details of an Employee who has worked for the Employer in the previous year. This may assist in tracing the correct PAYE Ref
Close down the Employer Application by ‘Clicking’ on the [X} in the top right corner of the Window
From the Work Item Details Window in NIRS2 Work Management ‘Click’ Options and ‘Select’ Action this will take you to the correct Scheme Details Window
‘Tab’ to the Contribution List Window to build a list of Employees
‘Click‘ on Posted Contributions
‘Click’ on Ledger Range and from the Drop Down Menu ‘Click’ on the first Range of Ledgers
On the Menu Bar ‘Click’ Options and ‘Select’ Build List
Once the List is available, highlight the first employee
On the Menu Bar ‘Click’ Options and ‘Select’ Fastpath to Class 1 Contributions Window within Person Application
This takes you to the Supplied Class 1 Contributions Window
‘Click’ on the Tax Year Contributions Folder
‘Double Click’ on the line of contributions for the previous tax year, this will take you back to the Supplied Class 1 Contributions Window
On the Menu Bar ‘Click’ Options and ‘Select’ View Class 1 Employment History, this will take to the Class 1 Employment Details Modal Window
The PAYE Employer Details frame will display the Emp Ref and Employer Checkbrick
If this action is unsuccessful ‘Select’ the next Employee in the list and repeat as above
Repeat the process until the PAYE Reference Number has been successfully traced or until you have exhausted all entries on the list
If the PAYE details have been traced follow Step 8
If PAYE cannot be traced follow Step 10 to trace ECON

Step 10 - Access NIRS2 Work Management

Return to NIRS2 Work Management Application
‘Click’ on the Work Item List Window which will be displaying all of the MPPC Work Items appropriate to the Employers Annual Scheme number previously entered
‘Double Click’ on 96425

Step 11 - Fastpath to Employers Application to trace for ECON

On the Menu Bar ‘Click’ Options and ‘Select’ Action, this will take you to the Employer Application Scheme Details Window
‘Tab’ along to the Employer List and Selection Details Window
‘Enter’ the Employers Tax District in the Tax District No. field and ‘Enter’ the PAYE in the PAYE No. field
On the Menu Bar ‘Click’ Options and ‘Select’ Build List
‘Tab’ along to the Scheme List Window. This will show a list of schemes submitted by the Employers for previous Tax Years
Highlight the previous Tax Year on the list and ‘Double Click’, this will take you back to the Scheme Details Window for that Tax Year
The ECON field is shown in the Employer Details frame of the Window
The Supplied Employer Address Frame should show details of the Employers Name and Address

Step 12 - Is the ECON Traced?

If YES follow Step 19
If NO follow Step 13

Step 13 - Trace the ECON using NIRS2 Person Application

You can also check for an ECON in the Person Application
‘Tab’ to the Contribution List Window to build a list of Employees
‘Click’ on Posted Contributions
‘Click’ on Ledger Range and from the Drop Down List ‘Click’ on the first Range of Ledgers
On the Menu Bar ‘Click’ Options and ‘Select’ Build List
Once the List is available, highlight the first employee
On the Menu Bar ‘Click’ Options and ‘Select’ Fastpath to Class 1 Contributions Window (within Person Application)
This takes you to the Supplied Class 1 Contributions Window
‘Click’ on the Tax Year Contributions Folder where the ECON may be recorded for a previous Tax Year

Step 14 - Is the ECON Traced?

If YES follow Step 19
If NO follow Step 15

Step 15 - Trace ECON using NIRS2 Contracted Out Employer Application

From the Desktop ‘Double Click’ on the CO Employer Application Icon, this will take you to the Summary Window
Input the Employers Name and Address in the appropriate fields
On the Menu Bar ‘Click’ Options and ‘Select’ Build List
‘Double Click’ on an entry on the list and this will take you to the Details Window
The ECON field is shown in the ECON Details frame of the Window

Step 16 - Is the ECON Traced?

If YES follow Step 19
If NO follow Step 17

Step 17 - Trace the ECON using the Benefit Scheme Provider Application using the SCON

You can check for a SCON in the Person Application
‘Tab’ to the Contribution List Window to build a list of Employees
‘Click’ on Posted Contributions
‘Click’ on Ledger Range and from the Drop Down List ‘Click’ on the first Range of Ledgers
On the Menu Bar ‘Click’ Options and ‘Select’ Build List
Once the List is available, Highlight the first employee
On the Menu Bar ‘Click’ Options and ‘Select’ Fastpath to Class 1 Contributions Window (within Person Application)
This takes you to the Supplied Class 1 Contributions Window
‘Double Click’ on the Contribution line in the Contribution Details Frame
The Individual Supplied Class 1 Contributions Window will be shown
If the SCON is present it will be shown in the SCON field
Note the SCON
From the Desktop ‘Double Click’ on the Benefit Scheme Provider Application Icon
This will take you to the Summary Window
Input the SCON in the ASCN/SCON field
On the Menu Bar ‘Click’ Options and ‘Select’ Build List
‘Tab’ to the CO Employers Window where the ECON will be displayed

Alternatively if you already know the SCON

‘Click’ on the Benefits tab
Then ‘Click’ on NI Benefits folder
On the Menu Bar ‘Click’ Options and ‘Select’ Fastpath to COEG
This will display the Scheme Membership Summary page. If a SCON is shown access Benefit Scheme Provider Application
From the Desktop ‘Double Click’ on the Benefit Scheme Provider Application Icon
This will take you to the Summary Window
Input the SCON in the ASCN/SCON field
On the Menu Bar ‘Click’ Options and ‘Select’ Build List
‘Tab’ to the CO Employers Window where the ECON will be displayed

Step 18 - Is the ECON Traced?

If YES follow the appropriate action at Step 19
If NO follow the appropriate action at Step 19

Step 19 - Outcome of tracing ECON & PAYE

PAYE & ECON have both been traced, follow EEPM1650 Step 20
PAYE AND ECON not traced and address present, follow EEPM1650 Step 26
PAYE AND ECON not traced and no address present, follow EEPM1650 Step 33
PAYE TRACED but ECON cannot be traced, follow EEPM1650 Step 36
ECON TRACED but PAYE not traced and address present, follow EEPM1650 Step 39
ECON TRACED but PAYE not traced and no address present, follow EEPM1650 Step 46

Step 20 - Issue Letter CEPTL005 to the Employer to advise PAYE and to confirm correct ECON

Contact the Employer to advise of PAYE and confirm that traced ECON is correct
Issue Letter CEPTL005 to the Employer advising of correct PAYE and confirming ECON is correct

In the Why we are sending you this form section ‘Select’ the following options - Your correct PAYE reference is…. , We have identified you have entered an incorrect ECON…. and Your ECON has been traced as….
In the What to do now section ‘Select’ the following options – Please confirm the ECON quoted by the Department is correct and Please see the correct PAYE reference , which you should use in the future

BF for 4 weeks for response from the Employer

Step 21 - Record Actions and BF for Response from Employer

All actions undertaken in the Workflow Management system must be recorded
‘Access’ the Take Action section of the Work Item
From the TAKE ACTION box ‘Select’ BFItem from the Drop Down List and ‘Click’ on the [Add] button
‘Enter’ 28 days in the 'BF Days' box
In the Enter Required Information box Select Confirm ECON is correct, Correct PAYE issued to Employer and PAYE No corrected from the Actions Field
‘Enter’ the traced ECON and any additional information in the 'Actions Text' box
‘Click’ on the [Submit] button, you will be presented with a Confirmation Window
To complete the action ‘Click’ the [X] button at the top of the Window
‘Select’ the [Get Next Item] button to continue to the next Work Item

Step 22 - Response received from Employer or DLO where PAYE and ECON traced

Access Workflow Management system and use search facility to trace appropriate Work Item
If the Employer replies and gives details of a different ECON follow Step 23
If the Employer replies confirming that the ECON traced is correct follow Step 23
If the Employer replies confirming that there should not be an ECON as Contracted out categories were incorrectly recorded follow Step 24
If letter received is DLO, follow Step 23
If the correct ECON cannot be traced following the re-issue of CEPTL005 follow EEPM1650 – Expired BF - Steps 52 - 54

Step 23 - Update NIRS2 with correct ECON

Access the NIRS2 Work Management Application by ‘Double Clicking’ on the Work Management Icon on the Desktop
‘Select’ Resource Group 81113263 from the Resource Group Selection Window and ‘Click’ on OK
From within the Work Item List Window ‘Click’ File on the Menu Bar and ‘Select’ Open MPPC Work Items
‘Select’ PAYE SCHEME from the Drop Down List on the Account Key field and ‘Enter’ the Employers Annual Scheme Number in the next field and ‘Click’ on OK
The Work Item List Window will be displayed containing all of the MPPC Work Items appropriate to the Employers Annual Scheme number previously entered
‘Double Click’ on 96425
On the Menu Bar ‘Click’ Options and ‘Select’ Action, this will take you to the Employer Application Scheme Details Window
In the Employer Details frame, amend the ECON in the ECON field. NB if during validation the ECON is rejected repeat Steps 20 & 21.

When re-issuing Letter CEPTL005 in the Why we are sending you this form section ‘Select’ the option In your communication of…. only
In the What to do now section ‘Select’ the option Please confirm correct ECON

On the Menu Bar ‘Click’ Options and ‘Select’ Update Scheme Details
This action will automatically update all other associated P14s and will close the NIRS2 Work Item
Follow Step 25 but do not complete additional information in Actions text box.

Step 24 - Update NIRS2 that no ECON should be recorded

Access the NIRS2 Work Management Application by ‘Double Clicking’ on the Work Management Icon on the Desktop
‘Select’ Resource Group 81113263 from the Resource Group Selection Window and ‘Click’ on OK
From within the Work Item List Window ‘Click’ File on the Menu Bar and ‘Select’ Open MPPC Work Items
‘Select’ PAYE SCHEME from the Drop Down List on the Account Key field and ‘Enter’ the Employers Annual Scheme Number in the next field and ‘Click’ on OK
The Work Item List Window will be displayed containing all of the MPPC Work Items appropriate to the Employers Annual Scheme number previously entered
‘Click’ on 96425
On the Menu Bar ‘Click’ Options and ‘Select’ Action, this will take you to the Employer Application Scheme Details Window
In the ECON field, the user should enter 'E', then immediately delete the 'E'.
On the Menu Bar ‘Click’ Options and ‘Select’ Update Scheme Details
This action will automatically update all other associated P14s and will close the NIRS2 Work Item

Step 25 - Record Actions and Close Work Item

All actions undertaken in the Workflow Management system must be recorded
‘Access‘ the Take Action section of the Work Item
From the TAKE ACTION box ‘Select’ CompleteItem from the Drop Down List and ’Click’ on the [Add] button
In the 'Enter Required Information' box ‘Select’ ECON No corrected from the Actions Field
Add the note ‘No ECON required as Contributions not contracted out’ in the 'Actions Text' box
‘Click’ on the [Submit] button, you will be presented with a Confirmation Window
To complete the action ‘Click’ on the [X] at the top right of the Window
‘Select’ the [Get Next Item] button to continue to the next Work Item

Step 26 - PAYE and ECON not traced and Address Present

Issue Letter CEPTL005 to the Employer for PAYE & ECON information

In the Why we are sending you this form section ‘Select’ the option We have identified that you have entered the incorrect….
In the What to do now section ‘Select’ the option Please confirm the correct PAYE reference and ECON

BF for 4 Weeks for response from the Employer

Step 27 - Record Actions and BF for response from Employer

All actions undertaken in the Workflow Management system must be recorded
‘Access’ the Take Action section of the Work Item
From the TAKE ACTION box ‘Select’ BFItem from the Drop Down List and ‘Click’ on the [Add] button
‘Enter’ 28 days in the 'BF Days' box
In the 'Enter Required Information' box ‘Select’ Request PAYE info from ER and Request ECON info from ER from the Actions Field
Any additional information can be recorded in the 'Actions Text' box
‘Click’ on the [Submit] button, you will be presented with a Confirmation Window
To complete the action ‘Click’ on the [X] button at the top right of the Window
‘Select’ the [Get Next Item] button to continue to the next Work Item

Step 28 - Response received from Employer or DLO where PAYE & ECON have not been traced

Does the Employer provide further information from both the PAYE and ECON? If so, attempt to trace both numbers by following EEPM1650 - Steps 7 - 17. If both the numbers cannot be traced, follow EEPM1650 - Step 29
Does the Employer confirm that there is no further information for both the PAYE and the ECON? If so, follow EEPM1650 – Step 29
Does the Employer confirm information for the PAYE only, if so follow EEPM1650 - Step 7. If the PAYE can be traced follow EEPM1650 – Step 8 to update PAYE, then follow EEPM1650 – Expired BF - Steps 52-54 for the NISPI element. If the PAYE cannot be traced, follow EEPM1650 - Step 29.
Does the Employer confirm further information for the ECON only? If so, follow EEPM1650 - Step 32
If letter received is DLO, follow EEPM1650 - Step 33.

Step 29 - PAYE and ECON cannot be traced

Refer to NISPI for investigation to confirm whether or not Contracted out Contributions are due from this Employer and close the PAYE query.
E-mail the Pensions, CEPT-ECON-Cases (NICO Pensions 1) mailbox with Employers Reference & Employer name
If the PAYE Reference cannot be traced the NIRS2 Work Item will need to be clerically closed.
Access the NIRS2 Work Management Application by ‘Double Clicking’ on the Work Management Icon on the Desktop
‘Select’ Resource Group 81113263 from the Resource Group Selection Window and ‘Click’ on OK
From within the Work Item List Window ‘Click’ File on the Menu Bar and ‘Select’ Open MPPC Work Items
‘Select’ PAYE SCHEME from the Drop Down List on the Account Key field and ‘Enter’ the Employers Annual Scheme Number in the next field and ‘Click’ on OK
The Work Item List Window will be displayed containing all of the MPPC Work Items appropriate to the Employers Annual Scheme number previously entered
‘Double Click’ on 96426
The Work Item Details folder will now be shown
‘Click’ on the Drop Down Arrow at the status field and ‘Select’ Closed
‘Click’ on the Drop Down List at the PA Reason Field and ‘Select’ Completed
On the Menu Bar ‘Click’ Options and ‘Select’ Update Work Item Details

Step 30 - Record Actions and BF for Response from NISPI

All actions undertaken in the Workflow Management system must be recorded
‘Access’ the Take Action section of the Work Item
From the TAKE ACTION box ‘Select’ BFItem from the Drop Down List and ‘Click’ on the [Add] button
‘Enter’ 28 days in the 'BF Days' box
In the 'Enter Required Information' box ‘Select’ Request ECON info from ER and PAYE no corrected from the Actions Field
Enter 'Case Referred to NISPI for further investigations' and ‘Correct PAYE cannot be traced’ in the 'Actions Text' box
‘Click’ on the [Submit] button, you will be presented with a Confirmation Window
To complete the action ‘Click’ the [X] button at the top of the Window
‘Select’ the [Get Next Item] button to continue to the next Work Item

Step 31 - On Receipt of Reply from NISPI

If ECON has been traced follow EEPM1650 - Step 23
If contracted out contributions are not due follow EEPM1650 - Step 24

Step 32 - PAYE cannot be traced but further information provided on ECON.

If the PAYE Reference cannot be traced the NIRS2 Work Item will need to be clerically closed.
Access the NIRS2 Work Management Application by ‘Double Clicking’ on the Work Management Icon on the Desktop
‘Select’ Resource Group 81113263 from the Resource Group Selection Window and ‘Click’ on OK
From within the Work Item List Window ‘Click’ File on the Menu Bar and ‘Select’ Open MPPC Work Items
‘Select’ PAYE SCHEME from the Drop Down List on the Account Key field and ‘Enter’ the Employers Annual Scheme Number in the next field and ‘Click’ on OK
The Work Item List Window will be displayed containing all of the MPPC Work Items appropriate to the Employers Annual Scheme number previously entered
‘Double Click’ on 96426
The Work Item Details folder will now be shown
‘Click’ on the Drop Down Arrow at the Status field and ‘Select’ Closed
‘Click’ on the Drop Down List at the PA Reason field and ‘Select’ Completed
On the Menu Bar ‘Click’ Options and ‘Select’ Update Work Item Details
Follow EEPM1650 – Steps 10 -17 for the NISPI element. If the ECON is traced, Follow EEPM1650 - Step 23 and add actions ‘PAYE No corrected’ with additional information ‘PAYE cannot be traced’. If the ECON cannot be traced Follow EEPM1650 – Expired BF - Steps 52-54 and add action ‘PAYE No corrected’ with additional information ‘PAYE cannot be traced’.

Step 33 - PAYE & ECON cannot be traced and no Employer address present

Contact an Employee to request details of who they worked for
Highlight an Employee from the Contribution List (see Step 9) On the Menu Bar ‘Click’ Options and ‘Select’ Fastpath to Class 1 Contribution Window to take you to the Person Application’
‘Select’ Personal Details folder to view Employee details
‘Select’ Address folder to ensure address is current and not DLO
If address is old or DLO, choose another Employee from the Contribution List and repeat above action
Issue Letter CEPTL009 to the Employee to request Employer’s address
BF for 4 weeks for response from the Employee

Step 34 - Record Actions and BF for Response from Employee for details of Employer

All actions undertaken in the Workflow Management system must be recorded
‘Access’ the Take Action section of the Work Item
From the TAKE ACTION box ‘Select’ BFItem from the Drop Down List and ‘Click’ on the [Add] button
‘Enter’ 28 days in the 'BF Days' box
In the 'Enter Required Information' box ‘Select’ Req ER details from EE from the Actions Field
Any additional information can be recorded in the 'Actions Text' box
‘Click’ on the [Submit] button, you will be presented with a Confirmation Window
To complete the action ‘Click’ on the [X] button at the top right of the Window
‘Select’ the [Get Next Item] button to continue to the next Work Item

Step 35 - Response received from Employee or DLO where the PAYE & ECON have not been traced and no Employer address is shown

If Employee gives details of the Employer, follow EEPM1650 – Step 26
If Employee does not give the Employer details or letter is returned DLO, follow EEPM1650 - Step 9 and choose another Employee
If further information cannot be provided from the 2nd Employee, this confirms that the PAYE and the ECON cannot be traced so follow EEPM1650 - Step 29

Step 36 - PAYE traced but ECON cannot be traced

Issue Letter CEPTL005 to the Employer advising of correct PAYE number and requesting information for ECON

In the Why we are sending you this form section ‘Select’ the option Your correct PAYE reference is…. and We have identified that you have entered the incorrect ECON on your Employers annual return
In the What to do now section ‘Select’ the option Please confirm the correct ECON and Please see the correct PAYE reference, which you should use in future

BF for 4 Weeks for response from the Employer

Step 37 - Record Actions and BF for response from Employer

All actions undertaken in the Workflow Management system must be recorded
‘Access’ the Take Action section of the Work Item
From the TAKE ACTION box ‘Select’ BFItem from the Drop Down List and ‘Click’ on the [Add] button
‘Enter’ 28 days in the 'BF Days' box
In the 'Enter Required Information' box ‘Select’ Request ECON info from ER, PAYE no corrected and Correct PAYE to ER from the Actions Field
Any additional information can be recorded in the 'Actions Text' box
‘Click’ on the [Submit] button, you will be presented with a Confirmation Window
To complete the action ‘Click’ on the [X] button at the top right of the Window
‘Select’ the [Get Next Item] button to continue to the next Work Item

Step 38 - Response received from Employer or DLO where PAYE traced and the ECON has not been traced

If the Employer confirms they have no further information, follow EEPM1650 – Expired BF – Steps 52-54
If the Employer provides further information, attempt to trace ECON by following EEPM1650 - Steps 10 -17 and if traced follow EEPM1650 - Step 23. If a trace cannot be made, follow EEPM1650 – Expired BF – Steps 52-54
If response received is DLO, follow EEPM1650 – Expired BF - Steps 52-54.

Step 39 - ECON traced but PAYE not traced and address present

Issue Letter CEPTL005 to the Employer requesting details of the PAYE and requesting that Employer confirms traced ECON number

In the Why we are sending you this form section ‘Select’ the option We have identified that you have entered the incorrect…. and Your ECON has been traced as….
In the What to do now section ‘Select’ the option Please confirm the correct PAYE reference and Please confirm the ECON quoted by the Department is correct.

BF for 4 Weeks for response from the Employer

Step 40 - Record Actions and BF for response from Employer

All actions undertaken in the Workflow Management system must be recorded
‘Access’ the Take Action section of the Work Item
From the TAKE ACTION box ‘Select’ BFItem from the Drop Down List and ‘Click’ on the [Add] button
‘Enter’ 28 days in the 'BF Days' box
In the 'Enter Required Information' box ‘Select’ Confirm ECON is correct and Request PAYE info from ER from the Actions Field
‘Enter’ the traced ECON and any additional information in the 'Actions Text' box
‘Click’ on the [Submit] button, you will be presented with a Confirmation Window
To complete the action ‘Click’ on the [X] button at the top right of the Window
‘Select’ the [Get Next Item] button to continue to the next Work Item

Step 41 - Employer responds with information for the PAYE & ECON, or DLO

If Employer responds confirming ECON details and providing further information regarding the PAYE, follow Step 42
If Employer provides further information on the PAYE, but does not provide information on the ECON, follow Step 43
If Employer provides further information on the ECON, but does not provide information on the PAYE, follow Step 44
If Employer states that they cannot provide any further information on the PAYE or the ECON, or response is DLO, follow Step 45

Step 42 - Confirmation ECON was correct and further PAYE information received

Follow EEPM1650 - Step 7 to attempt to trace PAYE from further information
If PAYE can be traced, follow EEPM1650 - Step 8 to update PAYE.
Issue Letter CEPTL005 to Employer to confirm correct PAYE

In the Why we are sending you this form section ‘Select’ the option Your correct PAYE reference is….
In the What to do now section ‘Select’ the option Please see the correct PAYE reference, which you should use in future

Follow EEPM1650 - Step 23 to update ECON. Add actions ‘PAYE No corrected’ ‘Correct PAYE issued to Employer’
If PAYE cannot be traced, the NIRS2 Work Item will need to be clerically closed.
Access the NIRS2 Work Management Application by ‘Double Clicking’ on the Work Management Icon on the Desktop
‘Select’ Resource Group 81113263 from the Resource Group Selection Window and ‘Click’ on OK
From within the Work Item List Window ‘Click’ File on the Menu Bar and ‘Select’ Open MPPC Work Items
‘Select’ PAYE SCHEME from the Drop Down List on the Account Key field and ‘Enter’ the Employers Annual Scheme Number in the next field and ‘Click’ on OK
The Work Item List Window will be displayed containing all of the MPPC Work Items appropriate to the Employers Annual Scheme number previously entered
‘Double Click’ on 96426
The Work Item Details folder will now be shown
‘Click’ on the Drop Down Arrow at the Status field and ‘Select’ Closed
‘Click’ on the Drop Down List at the PA Reason field and ‘Select’ Completed
On the Menu Bar ‘Click’ Options and ‘Select’ Update Work Item Details
Follow EEPM1650 - Step 23 and add action ‘PAYE No corrected’. Insert additional text ‘PAYE could not be traced’

Step 43 - Employer provides further information on the PAYE but no details provided on the ECON

Follow EEPM1650 - Step 7 to attempt to trace PAYE from further information
If PAYE can be traced, follow EEPM1650 - Step 8 to update PAYE.
Issue Letter CEPTL005 to Employer to confirm correct PAYE

In the Why we are sending you this form section ‘Select’ the option Your correct PAYE reference is….
In the What to do now section ‘Select’ the option Please see the correct PAYE reference, which you should use in future

Follow EEPM1650 - Step 23 to update ECON. Add actions ‘PAYE No corrected’ ‘Correct PAYE issued to Employer’
If PAYE cannot be traced, the NIRS2 Work Item will need to be clerically closed.
Access the NIRS2 Work Management Application by ‘Double Clicking’ on the Work Management Icon on the Desktop
‘Select’ Resource Group 81113263 from the Resource Group Selection Window and ‘Click’ on OK
From within the Work Item List Window ‘Click’ File on the Menu Bar and ‘Select’ Open MPPC Work Items
‘Select’ PAYE SCHEME from the Drop Down List on the Account Key field and ‘Enter’ the Employers Annual Scheme Number in the next field and ‘Click’ on OK
The Work Item List Window will be displayed containing all of the MPPC Work Items appropriate to the Employers Annual Scheme number previously entered
‘Double Click’ on 96426
The Work Item Details folder will now be shown
‘Click’ on the Drop Down Arrow at the Status field and ‘Select’ Closed
‘Click’ on the Drop Down List at the PA Reason field and ‘Select’ Completed
On the Menu Bar ‘Click’ Options and ‘Select’ Update Work Item Details
Follow Step 23 and add action ‘PAYE No corrected’. Insert additional text ‘PAYE could not be traced’

Step 44 - Employer confirms ECON but does not provide any further information on the PAYE.

As PAYE cannot be traced, the NIRS2 Work Item will need to be clerically closed.
Access the NIRS2 Work Management Application by ‘Double Clicking’ on the Work Management Icon on the Desktop
‘Select’ Resource Group 81113263 from the Resource Group Selection Window and ‘Click’ on OK
From within the Work Item List Window ‘Click’ File on the Menu Bar and ‘Select’ Open MPPC Work Items
‘Select’ PAYE SCHEME from the Drop Down List on the Account Key field and ‘Enter’ the Employers Annual Scheme Number in the next field and ‘Click’ on OK
The Work Item List Window will be displayed containing all of the MPPC Work Items appropriate to the Employers Annual Scheme number previously entered
‘Double Click’ on 96426
The Work Item Details folder will now be shown
‘Click’ on the Drop Down Arrow at the Status field and ‘Select’ Closed
‘Click’ on the Drop Down List at the PA Reason field and ‘Select’ Completed
On the Menu Bar ‘Click’ Options and ‘Select’ Update Work Item Details
Follow EEPM1650 - Step 23 and add action ‘PAYE No corrected’. Insert additional text ‘PAYE could not be traced’

Step 45 - Employer cannot provide any further information on the ECON or PAYE

As PAYE cannot be traced, the NIRS2 Work Item will need to be clerically closed.
Access the NIRS2 Work Management Application by ‘Double Clicking’ on the Work Management Icon on the Desktop
‘Select’ Resource Group 81113263 from the Resource Group Selection Window and ‘Click’ on OK
From within the Work Item List Window ‘Click’ File on the Menu Bar and ‘Select’ Open MPPC Work Items
‘Select’ PAYE SCHEME from the Drop Down List on the Account Key field and ‘Enter’ the Employers Annual Scheme Number in the next field and ‘Click’ on OK
The Work Item List Window will be displayed containing all of the MPPC Work Items appropriate to the Employers Annual Scheme number previously entered
‘Double Click’ on 96426
The Work Item Details folder will now be shown
‘Click’ on the Drop Down Arrow at the Status field and ‘Select’ Closed
‘Click’ on the Drop Down List at the PA Reason field and ‘Select’ Completed
On the Menu Bar ‘Click’ Options and ‘Select’ Update Work Item Details
Follow EEPM1650 - Step 23 for ECON. Add action ‘PAYE No corrected’. Insert additional text ‘PAYE could not be traced’

Step 46 - ECON traced but PAYE not traced and no address present

Contact an Employee to request details of who they worked for
Highlight an Employee from the Contribution List (see Step 9) select Options – Fastpath to Class 1 Contribution Window to take you to the Person Application’
‘Select’ Personal Details folder to view Employee details
‘Select’ Address folder to ensure address is current and not DLO
If address is old or DLO, choose another Employee from the Contribution and repeat above action
Issue letter CEPTL009 to the Employee to request Employer’s address
BF for 4 weeks for response from the Employee

Step 47 - Record Actions and BF for Response from Employee for details of Employer

All actions undertaken in the Workflow Management system must be recorded
‘Access’ the Take Action section of the Work Item
From the TAKE ACTION box ‘Select’ BFItem from the Drop Down List and ‘Click’ on the [Add] button
‘Enter’ 28 days in the 'BF Days' box
In the 'Enter Required Information' box ‘Select’ Req ER details from EE from the Actions Field
Enter the traced ECON and any additional information in the 'Actions Text' box
‘Click’ on the [Submit] button, you will be presented with a Confirmation Window
To complete the action ‘Click’ on the [X] button at the top right of the Window
‘Select’ the [Get Next Item] button to continue to the next Work Item

Step 48 - Employer Details received from the Employee or response DLO

If Employee confirms Employer’s address details, follow EEPM1650 - Step 39
If Employee confirms that Employer’s address is not known or if response is returned DLO, follow EEPM1650 - Step 9 and select another Employee. If further information cannot be provided by the second Employee, follow EEPM1650 - Step 45

Expired BF

The actions to take for expired BF will be dependent on the reason the Work Item was put into BF. The majority of BF actions should be because of contact with either the Employer or an Employee

Step 49 - Confirm why the BF originally arose:

Was the Expired BF due to no reply to issue of CEPTL005 to confirm traced ECON. If so, follow EEPM1650 – Expired BF - Step 50
Was the Expired BF due to no reply to issue of CEPTL005 to confirm further details for ECON & PAYE when an Employer address was held. If so, follow EEPM1650 – Expired BF - Step 51
Was the Expired BF due to no reply to issue of CEPTL009 to Employee to confirm further details for ECON & PAYE when no Employer address was held. If so, follow EEPM1650 – Expired BF - Step 55
Was the Expired BF due to no reply to issue of CEPTL005 to confirm further details for ECON. If so, follow EEPM1650 – Expired BF - Step 56
Was the Expired BF due to no reply to issue of CEPTL005 to confirm traced ECON and further details for PAYE when an Employer address was held. If so, follow EEPM1650 – Expired BF - Step 57
Was the Expired BF due to no reply to issue of CEPTL009 to Employee to confirm traced ECON and for further details of PAYE when no Employer address was held. If so, follow EEPM1650 – Expired BF - Step 58

Step 50 - ECON was traced but no reply to CEPTL005

Check any unactioned post
If there is post confirming the ECON follow EEPM1650 - Step 22
If there is no unactioned post, follow EEPM1650 - Step 23

Step 51 - No Reply to CEPTL005 request for further information for PAYE & ECON

Check any unactioned post
If there is any post confirming PAYE & ECON details follow EEPM1650 - Step 28
If there is no post, is this the first request to the Employer?
If Yes, Repeat EEPM1650 - Steps 26 & 27
If No, contact Employer by telephone. If information obtained follow EEPM1650 - Step 28. If No further information can be obtained, follow EEPM1650 - Step 29

Step 52 - Refer to NISPI for investigation to confirm whether or not Contracted out Contributions are due from this Employer and close the PAYE query.

E-mail the Pensions, CEPT-ECON-Cases (NICO Pensions 1) mailbox with Employers Reference & Employer name

Step 53 - Record Actions and BF for Response from NISPI

All actions undertaken in the Workflow Management system must be recorded
‘Access’ the Take Action section of the Work Item
From the TAKE ACTION box ‘Select’ BFItem from the Drop Down List and ‘Click’ on the [Add] button
‘Enter’ 28 days in the 'BF Days' box
In the 'Enter Required Information' box ‘Select’ Request ECON info from ER and PAYE no corrected from the Actions Field
Enter 'Case Referred to NISPI for further investigations and Correct PAYE cannot be traced’ in the 'Actions Text' box
‘Click’ on the [Submit] button, you will be presented with a Confirmation Window
To complete the action ‘Click’ the [X] button at the top of the Window
‘Select’ the [Get Next Item] button to continue to the next Work Item

Step 54 - On Receipt of Case Papers from NISPI

If ECON has been traced follow EEPM1650 - Step 23
If contracted out contributions are not due follow EEPM1650 - Step 24

Step 55 - No Reply from Employee to CEPTL009

Check any unactioned post
If there is any post confirming Employer address details follow EEPM1650 - Step 26
If there is no post, is this the first request to the Employee?
If YES, follow EEPM1650 - Step 9 to select another Employee, and Repeat EEPM1650 - Steps 33 & 34
If NO, contact Employee by phone and if address received, Follow EEPM1650 - Step 26. If No reply received follow EEPM1650 - Step 29

Step 56 - No reply from Employer to CEPTL005 request for ECON details

Check any unactioned post
If there is any post confirming ECON details follow EEPM1650 - Step 22
If there is no post, is this the first request to the Employer?
If YES, Repeat EEPM1650 - Steps 36 & 37
If NO, contact Employer by telephone. If information obtained follow EEPM1650 - Step 22. If no further information can be obtained, follow EEPM1650 – Expired BF - Steps 52-54

Step 57 - No reply from Employer to CEPTL005 to confirm traced ECON and for further details on the PAYE

Check any unactioned post
If there is any post confirming ECON & PAYE, EEPM1650 - follow Step 41
If there is no post, is this the first request to the Employer?
If YES, Repeat EEPM1650 - Steps 39 & 40
If NO, contact Employer by telephone. If information obtained follow EEPM1650 - Step 41
If no information obtained, follow EEPM1650 - Step 45

Step 58 - No reply from Employee to CEPTL009 to confirm traced ECON and for further details on the PAYE

Check any unactioned post
If there is any post confirming address details follow EEPM1650 - Step 39
If there is no post, is this the first request to the Employee?
If YES, follow EEPM1650 - Step 9 to select another Employee, and Repeat EEPM1650 - Steps 46 & 47
If NO, contact Employee by phone to request Employer information and if further information received, Follow EEPM1650 - Step 39. If no reply received follow EEPM1650 - Step 45

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