ECH10125 - Employer Support Team - Customer Service

Overview

In order to meet HMRC customer service commitments EST’s will provide guidance to customers in respect of complex issues. These will cover requests in prescribed areas such as

• status
• pre and post transaction requests
• employment income packaging

and will be covered by code of practice 10

As a result of guidance given the EST may advise the customer to

• make adjustments to current year process affecting either P35 or P11Db (Class1A return)
• recover duty relating to closed tax years.

ESTs must

• record any such yield as an Employer Amendment ECSM02020 outlines how an employer amendment should be recorded on ECS and
• follow case closure procedures set out in ECH22505 onwards.
• consider whether a broader coverage entry should be made.