DMBM511630 - Customer contact and data security: contact with third parties: how to handle calls from third parties: contents


DMBM511635 Introduction
DMBM511640 Call from relative/friend - customer present
DMBM511645 Call from relative/friend - customer not present - including setting up TTP and taking payment
DMBM511650 Call from Citizens Advice Bureau (CAB)
DMBM511655 Call from voluntary organisation
DMBM511660 Call from agent/accountant
DMBM511665 Call from company representative - wages clerk, book keeper, financial persons
DMBM511670 Call from ex company partner or director
DMBM511675 Call from one tax credit claimant on joint record
DMBM511677 Special situations where disclosure may be necessary / sensitive cases