DMBM880040 – RLS: Tracing
Unit procedures: Address found: Tax Credit work items
On receipt of the RLS case, either from IDMS or on form
RLS101, Tracing Group will
- retain the case while comprehensive trace
activity to obtain an alternative address is undertaken
- ensure that the IDMS Action History Notes
are updated each time the case is worked.
Where a new address is found
Sole Applicants/ Joint applications where both claimants are
known to be RLS
Where an alternative contact address is found, Tracing Group
will
- update the address on TBS and IDMS
- remove the RLS notation on IDMS
- update the IDMS Action History note to
provide any relevant additional information
- return the case to the associated DMO via
IDMS under the C/W Tax Credits role or the appropriate enforcement
role
Household breakdown cases where only one claimant is known to
be RLS
Where an alternative contact address is found, Tracing Group
will
- update the address on TBS and IDMS
- remove the RLS notation on IDMS
- update the IDMS Action History note to
provide any relevant additional information
- return the form RLS101 with a covering
memo advising of the new address to the issuing DMO
Where no new address is found
Sole Applicants/ Joint applications where both claimants are
known to be RLS
Where an alternative contact address cannot be found Tracing
Group will
- update the IDMS Action History note to
reflect that trace enquiries are complete
- retain the case for consideration of write
off under Class 1
Household breakdown cases where only one claimant is known to
be RLS
Where an alternative contact address cannot be found Tracing
Group will
- update the IDMS Action History note to
provide any relevant additional information
- return the form RLS101 to the issuing DMO
to follow the guidance prescribed in BGN081/07
The work item will
- appear on the C/W TAX CREDITS worklist
- have a next action of RLS review and a B/F date of
today.
You should
- use the REFINE WORKLIST function regularly
to identify these cases so you can
- resume recovery activity.
