| DMBM875510 | Overview |
| DMBM875520 | Customer’s responsibility |
| DMBM875530 | Roles and responsibilities within DPO |
| DMBM875540 | Definition and prioritisation of cases |
| DMBM875550 | Fraud indicators |
| DMBM875560 | Returned mail |
| DMBM875570 | Tracing an address in the DPO |
| DMBM875580 | New address not traced by DPO |
| DMBM875590 | Management information |
