DMBM875090 – RLS: DMO procedures: Tax Credits: Sole applications / joint applications where both RLS

Before passing a case to DMB Tracing Group for specialised trace action DMO staff should ensure that the following initial address trace actions are undertaken.

Initial address trace

• check the IDMS record for a useable address (Business, Recovery and so on)
• check Taxpayers Business Service (TBS) for an alternative address
• telephone any available telephone numbers noted on IDMS, TBS and NTC systems
• in joint applicant cases, telephone the other claimant to obtain a new address and/or any relevant information
• telephone any agent noted as acting.

New address not traced

Where a new address has not been traced

• set the RLS signal on both TBS and IDMS.
• record an Action History note on IDMS detailing any relevant information obtained
• check IDMS to ensure that all addresses are noted as RLS and that case appears on the C/W RLS role. Note: The exception to this is where the case already appears on an IDMS enforcement role. In these circumstances the case should be transferred to Tracing Group under the enforcement role
• transfer the case to Tracing Group as follows