DMBM875070 – RLS: PAYE cases

Please note that a customer is only RLS if all addresses are RLS: that is

• taxpayer / business address
• communication address
• recovery address.

You should

• review the C/W RLS Worklist daily
• check the IDMS Record for a useable address (Business, Agent etc).

If the business address is different

• enter the business address in the Taxpayer address
• remove the RLS signal from the Taxpayer address
• make an appropriate note in ACTION HISTORY.

If you have an agent’s address or telephone number

• contact them for the customer’s new address
• amend the address(es) on IDMS and BROCS as appropriate.

If you are unable to trace a new address follow the guidance at DMBM875020.