DMBM803520 - Time To Pay: agreeing or rejecting Time To Pay: rejecting Time To Pay
Rejecting cases
Time To Pay (TTP) requests can be rejected for a number of reasons. Any TTP request that does not meet the conditions of TTP will be rejected. If after obtaining the basic debt negotiating information, you discover that the customer can pay or that their request is unacceptable you should look to reject the request at that point rather than continue to collect additional evidence.
Where you reject a request for TTP you should clearly explain the reasons why you are rejecting the request and the enforcement action that we will take if they do not pay in full.
Debts below £750,000
The vast majority of unacceptable TTP request will be rejected over the phone after discussing the proposals with the customer. For debts below £750,000 the caseworker (any grade) can make the decision to reject the request.
If you are unsure about a request you should consult with a more senior grade for their opinion.
Where the request is made in writing you should reject the request in writing, by issuing a TTP rejection letter. You should clearly explain the reasons for rejection and include an appropriate enforcement warning.
Debts of £750,000 or over
Where a TTP request is made for a debt of £750,000 or over the decision to reject the proposals must be made by a HO or SO. The caseworker should pass any supporting evidence (such as a completed Corporate Debt Questionnaire and or/additional evidence A-E) to the HO/SO and summarise the details of the case on a case summary form.
There is no need for the HO/SO to refer the case to the accountants for them to review.
Where the HO/SO is rejecting the case a TTP rejection letter should be issued to the customer. You should clearly explain the reasons for rejection and include an appropriate enforcement warning. You must also send an email to (This text has been withheld because of exemptions in the Freedom of Information Act 2000) providing details of the case and the reason(s) for rejection.
You must not use this letter as an alternative to negotiating with the customer over the phone. All negotiation should have taken place by this point and the customer should have offered their best proposals prior to the request being rejected.
If you are rejecting TTP and warning of insolvency action you must make sure that the letters are issued correctly and in line with DMBM685500.
Rejecting Time to Pay after an Independent Business Review (IBR)
If we have asked a business to produce an IBR in support of their TTP request and they have done so, the decision to reject TTP should be made at the same grade that would be responsible for authorising the decision. For details of authority grades (see DMBM803510).
You will also need to send details to Specialist Investigations (SI). You should send an e-mail to (This text has been withheld because of exemptions in the Freedom of Information Act 2000). The subject of the email should be ‘IBR TTP rejection’ and should include:
- the reference numbers and amounts outstanding
- the reasons for rejection.
