DMBM668330 - CCP: Late appeals, claims and adjustments: Late appeals, postponements and adjustments received
Receipt in Customer Ops
Where, for those cases in which you have told Customer Ops that you have taken proceedings, if that office receives
- a late application to postpone (either with an appeal, or preceded by an appeal still to be determined)
- a late claim to relief or
- any correspondence which could affect the amount claimed
they will telephone you immediately and tell you whether the late application or claim is allowable and if so, if it is likely to lead to a reduction in the claim.
Receipt in the debt technical office
If you receive
- a late appeal or application to postpone,
- a late claim to relief or
- any correspondence (that you cannot deal with) which could affect the assessment
you should send the correspondence immediately to Customer Ops.
Do not say anything to the debtor (or the debtor's agent) which implies that part of a sum claimed or in judgment is not due.
Suspend enforcement action immediately and maintain close liaison with Customer Ops until the claim etc has been resolved.
Resume proceedings only when Customer Ops has dealt with the correspondence. That office may also supply further instructions as to how to proceed.
