DMBM511600 - Customer contact and data security: Contact with third parties: Contents
Overview |
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What is a third party? Authorised and non authorised. |
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How to handle calls from third parties |
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Outbound calls to third parties |
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Outdoor calls |
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Special circumstances and sensitive cases |
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Agents and accountants |
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Trustees and personal representatives |
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Voluntary sector organisations |
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Disclosing Information |
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Receiving Information - addresses/telephone numbers |
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Getting authority |
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Company officers and representatives - wages clerks, book keepers etc. |
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Missing customers |
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Third party acting as a translator |
