DMBM511400 - Customer contact: Outdoor calls: Contents
General rules |
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Higher debt manager's role |
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Personal safety risk assessment |
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What to take with you on call |
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Planning outdoor call work |
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Directed Surveillance |
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Customers’ Human Rights |
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Identifying your customer |
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Confidentiality breaches |
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Action when customer seen |
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Asking for payment |
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Responding to your customer |
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Payment not obtained |
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Collecting employer returns |
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Reporting assaults and abuse |
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Customer not seen or no reply |
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Ending your call |
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When you return to the office |
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Customer wants proof that we are calling from HMRC |
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Dealing with third parties |
