| DMBM510310 |
Why do we use the telephone for customer contact? |
| DMBM510320 |
Telephone technique |
| DMBM510900 |
Customer is driving |
| DMBM510910 |
Customer becomes unconscious or unresponsive |
| DMBM510920 |
Situations where the customer may be unable to speak on the telephone with you |
| DMBM510930 |
Calls outside office hours |
| (This text has been withheld because of exemptions in the Freedom of Information Act 2000) |
| DMBM510950 |
Calls from third parties |
| DMBM510960 |
Calls from voluntary organisations or CAB - The DM Guidance team are continuing work on this page and further guidance will become available as the work progresses. |
| (This text has been withheld because of exemptions in the Freedom of Information Act 2000) |
| DMBM510980 |
Noting the record after a telephone call |
| DMBM511000 |
Recording of telephone calls for quality monitoring purposes |
| DMBM511100 |
Terminating the call |
| DMBM511130 |
Field Force/ Distraint using the phone whilst out on call - The DM Guidance team are continuing work on this page and further guidance will become available as the work progresses. |
| DMBM511190 |
Customer wants to check we are calling from HMRC |
| DMBM511200 |
Answering machines |
| DMBM511210 |
Customer phones to change personal details |
| DMBM511220 |
The Bigword - interpretation service for non English speaking customers |
