DMBM215140 - Payment Allocation, Overpayments and Repayments: Duty Repaid In Error Refunded (DRIER): Initial Action
When you initially find an over-repayment follow the steps below
Payable Order (PO) has not been cashed or is returned
- write to the payee telling them that you are cancelling the PO and, if it has not been returned, that it should not be presented for payment
- cancel the PO through OLDC using existing procedures.
No further action is necessary.
Payable Order has been cashed
The recipient may identify that the amount of the repayment is incorrect or does not belong to them and send in a payment in settlement.
If you receive payment in settlement of the over-repayment
- raise a DRIER charge on SAFE, using the customer’s Head of Duty reference, for the amount of the payment. Offices having SAFE Nominees should use the DRIER: (R97) charge stencil. If you do not have access to SAFE or a SAFE Nominee follow guidance at Raising Charges; Over-repayment DRIER (R97)
- use Print Payslip to prepare a payslip using the SAFE charge reference.
- send the payment and payslip to Banking, Shipley.
If you do not receive payment in settlement of the over-repayment
(This text has been withheld because of exemptions in the Freedom of Information Act 2000)
Amount is over £50
- send a Notice to Repay Overpayment - Customer letter, plus a copy, to the payee explaining how the over-repayment arose.
- BF 30 days.
