CSLM3020 – About CSL: handling enquiries: queries from the student loans company
Queries following the Matching Exercise
There will be circumstances in which, following an unsuccessful
match, the Student Loans Company will provide HMRC with borrower or
employment details.
The Student Loans Company does not normally know the
responsible office for the borrower, nor will it attempt to trace
it.
The Student Loans Company sends all correspondence to the
Centre for Revenue Intelligence (CRI) initially. CRI will ascertain
which office deals with the taxpayer and forward the relevant
correspondence to that office.
Other Queries
You may receive queries from the Student Loans Company asking
for various information regarding a borrower's personal or
employment details.
HMRC has an agreement with the Student Loans Company that
certain information can be divulged to enable the Student Loans
Company to maintain the borrower's account. These include
- Personal details, (name, address, NINO, date of birth, date of death)
- Employment details
- Earnings / income
- Student Loan repayments deducted or paid
The borrower has agreed to the exchange of information when the
loan was taken out as part of the loan conditions.
(This text has been withheld because of exemptions in the
Freedom of Information Act 2000)
- (This text has been withheld because of exemptions in the Freedom of Information Act 2000)
- (This text has been withheld because of exemptions in the Freedom of Information Act 2000)
