CSLM1001 – About CSL: contact
points: introduction
Various Help Lines and contact points have been made
available for staff, borrowers and employers if they require
assistance with the Student Loans scheme.
When contacting a Help Line, or when providing a Help Line
number to a customer, please note the following points
- Do not divulge staff Help Line numbers to
customers
- Do not ask customers to contact the Student Loans
Company because you cannot understand the query or cannot quickly
find the answer. Only ask the customer to contact the Student Loans
Company if you are satisfied that the query is proper to them
- See
CSLM3000 onwards on dealing with Student
Loan queries. This section summarises the areas of responsibility
for both the Student Loans Company and HMRC
- See
CSLM10000 onwards for lists of
questions and answers. This may enable you to handle a query
quickly
