COM92001 - Payments: tracing a payment: introduction

Cases may arise where

• You need to trace a payment
• A company or agent claims to have made a payment that does not appear on the record. These are known as missing / alleged payment cases

You must give missing / alleged payment cases priority at all stages to avoid complaints and possible claims for compensation. 

The different types of payment processed by Banking Operations or a Debt Management Office are described in section ‘Processing Payments’ (COM90000 onwards).

All payment types are processed through the Receipts Clearing System (RCS). RCS has a Payment Store which holds details of each payment received and allows users to search of payments made by customers across all Heads of Duty using the Trace Payment function.

Note: The Payment Store in RCS only contains payments processed since the commencement of the system on 23 September 2002. Payments made prior to this date should be traced using Function TPYT (Trace Payment) in COTAX. Additionally the Store does not contain payments banked locally or by NICO.