COM71013 - Enquiries: CTSA enquiries: opening an enquiry (Action Guide)
To open an enquiry for a CTSA AP, consider steps 1 - 6 below. The guide is presented as follows
| Opening an enquiry | Steps 1 - 3 |
| Interaction with CQI or Caseflow | Step 4 |
| Pursuit Status | Steps 5 - 6 |
Opening an enquiry
| 1. | Issue the enquiry notice manually following the guidance in the Enquiry Manual at EM1551 - EM1552 |
| 2. | Use Function DASS (Display Assessment Details) to check that the company’s self assessment (Word 28KB) has been recorded. (See section ‘Returns Handling’ (COM132000) in the ‘Returns / Notices’ business area and subject ‘Recording A Self Assessment’ (COM23150) in the ‘Assessing’ business area) |
| Note: In line with ‘process now - check later’, the self assessment must be recorded before Function MAPS (Maintain AP Signals) can be updated to show the Enquiry In Progress signal (Word 37KB). Once the Enquiry In Progress signal is set, COTAX displays an error message in Function RAMA (Record / Amend Assessment) if you select any option other than , 'Prepare a Jeopardy Amendment', or 'Prepare a Closure Notice with Rev Amdt' | |
| 3, | If you work in an office that uses CQI (Word 31KB) or Caseflow, you must enter full details of your enquiry in that system so that it can automatically update COTAX overnight. |
| If your office does not use CQI or Caseflow, use Function MAPS (Maintain AP Signals) - on the day that you issue the enquiry notice - to enter the SA Enquiry Details for the relevant AP | |
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COTAX will enter the session date as the starting date of the enquiry in the Started field |
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| Note: When the Enquiry In Progress signal is set to 'Y' for one or more APs, a magenta coloured EIP indicator appears next to the company name in certain functions. Clerical caseworkers should refer such cases to the Technical caseworker handling the enquiry before using a function to update the company record |
Interaction with CQI or Caseflow
| 4. | In those offices using CQI or Caseflow to control enquiry cases the following are automatically entered and amended by that system overnight |
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And |
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Pursuit Status
| 5. | Use Function VPPD (View Payment and Posting Details) to check the current Pursuit Status for the relevant AP (displayed on the View Accounting Period Summary screen) |
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| 6. | Contact the Debt Management office to establish the position regarding the outstanding debt on the relevant AP. Dependant on the circumstances of the case you could agree to informally stand over the outstanding debt pending closure of your enquiry, for example the Debt Management office has evidence to suggest the debt is irrecoverable and would otherwise consider write off |
| Note: You should monitor the Pursuit Status of the relevant AP(s) during the course of your enquiry and if necessary contact the Debt Management office to agree appropriate action |
