COM45040 - Case records: records work lists: list of new and transferred cases (LNTC)
This subject is presented as follows
Purpose of the list
How often should the list be reviewed?
Who does what?
When are new entries added?
Reasons for entry
Identifying new cases
Sorting and filtering options
The normal next action function
Automatic deletion
Manual deletion
Purpose of the list
There are two versions of the ‘List of New and Transferred Cases’ work list
- Function LNTC is the update version
- Function LNTV is the view only version
The work list is for
- New cases set up automatically from Companies House and some of the details are incomplete
- Cases transferred between offices using Function TRCA (Transfer Case)
Note: COTAX will not automatically issue a CT41G for any of the cases on this work list. A CT41G must be requested using Function ACTP (Amend CT Payer Details) once the work list item has been dealt with.
How often should the list be reviewed?
Local Management should ensure that the work list is reviewed daily to pick up new and transferred cases.
Note: For all new cases appearing on this work list COTAX will not issue form CT41G automatically. It is therefore very important that this work list is dealt with on a daily basis and form CT41G is issued using Function ACTP (Amend CT Payer Details) in every case. Until this form is issued the company will not know their UTR and will be unable to contact us or register to use our online services.
Who does what?
A Clerical Caseworker will normally review and control the list
When are new entries added?
COTAX adds new entries to this work list daily.
Reasons for entry
COTAX enters a case on this work list when a record is transferred into your office as soon as
- A new company has been registered by Companies House
Or
- Another office has used Function TRCA (Transfer Case)
- New case
Or
- Transferred case
Identifying new cases
To identify new cases use the sort option on ‘Date COTAX record transferred’ and sort the list into descending order.
New cases will be displayed at the top of the list and transferred cases will be at the bottom.
Sorting and filtering options
Before you start to work cases, you may want to sort and filter the work list to make it more manageable. You can do that by using any of the criteria below. The criteria shown in bold are those you may find most useful when filtering or sorting the list.
- Reference
- Name
- B/F Date
- B/F note
- Date COTAX record transferred
- Entry Date
- File Number
- New case - Duplicate CRN on UTR
- No associated office
- Name too long
- Name has invalid characters
- Address too long
- Address has invalid characters
- Incomplete record
- No postcode
- Transferring Office Name
The normal next action function
The normal next action function for this work list is
- VTPR (View Taxpayer)
Automatic deletion
Cases are automatically deleted from the work list when
- The case is transferred to a new office. The case automatically appears on the new office LNTC work list
Manual deletion
You can delete cases manually from the list.
For more general information see subject 'Managing Work Lists' (COM140050) in section ‘Work Lists: Overview And Management’.
For a list of functions to use in particular situations, see COM45012.
