COM41035 - Case records: case responsibility: receipt in debt management office of transferred case (Action Guide)
To decide what action to take when a case is transferred to your office, consider steps 1 - 7 below. The guide is presented as follows
All cases
| 1. |
On the day of receipt of the IDMS transfer sheet and any papers |
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- Check that the company’s address for recovery is within your area
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- Use Function VTPR (View Taxpayer) option 2 to check who has responsibility for the case
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Case proper to your Debt Management office
| 2. |
If your Debt Management office numeral is shown on COTAX |
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- Take appropriate action to obtain payment of collectible amounts
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Where the case has been transferred because there is an alternative address for recovery in your Debt Management office area
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- Record the alternative address with a suitable explanation on IDMS. Information on how to do this can be found in the IDMS Support Officers Pack
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| 3. |
If your Debt Management office numeral is not shown on COTAX |
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- Telephone the Debt Management office whose numeral is shown and ask them to correct the record to show your Debt Management office numeral
- Use Function VTPR (View Taxpayer) option 2 the next working day and check that the change has been effected
- Take the appropriate action to obtain payment of collectible amounts
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Case not proper to your Debt Management office
| 4. |
If the Debt Management office numeral shown in Function VTPR is yours |
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- Use function TRCA (Transfer Case(s)) to transfer the case
- If necessary, use the Transfer function on IDMS
- Forward any papers to the correct Debt Management office
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| 5. |
If the Debt Management office shown in Function VTPR refers to another Debt Management office |
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- Send the papers to that Debt Management office
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County Court cases
| 6. |
If form C514 or C28(Z) is received with the IDMS transfer sheet (England and Wales) |
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- Take action as in Recovery Manual REC4328
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Further transfer necessary
| 7. |
If, after accepting a case from another office, you need to transfer it to another Debt Management office |
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- Follow the Action Guide ‘Transfer of cases to another debt management office’ (COM41034)
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