COM41024 - Case records: case responsibility: transfer responsibility from one CT processing office to another (Action Guide)

To transfer responsibility for a case from one CT processing office to another, consider steps 1 - 6 below. The guide is presented as follows

Transfer prompt in Function ACNA Steps 1 - 3
Transfer 25 or fewer cases Steps 4 - 6

Transfer prompt in Function ACNA

1. If you get the transfer prompt whilst using Function ACNA (Amend Company Name / Address) and, exceptionally, decide you need to transfer the record
 
 

And
 
  • Check the VIEW CASE NOTES option in Function VTPR (View Taxpayer) to see if there is any ongoing correspondence
2. If there is any ongoing correspondence or the Enquiry in Progress signal is set
 
  • Consult the Inspector dealing with the case to obtain permission to transfer
 

And where the Inspector agrees
 
  • Go to step 3
3. Use Function TRCA (Transfer Case(s)) to make the transfer

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Transfer 25 or fewer cases

4. If you receive the request from another CT office for the transfer of one or more records from your office
 
 

And
 
  • Check the VIEW CASE NOTES option in Function VTPR (View Taxpayer) to see if there is any ongoing correspondence
5. If there is any ongoing correspondence or the EiP signal is set in any case, ask the inspector for permission to transfer the case
  And where the Inspector agrees
 
  • Go to step 6
6. Use Function TRCA (Transfer Case(s)) to make the transfer

 

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