COM131061 - Returns / notices: returns work lists: returns requiring capture list (LRLC) (Action Guide)

To deal with cases on the ‘Returns Requiring Capture List’ in the District Office consider steps 1 - 5 below.

1. Use Function LRLC (Returns Requiring Capture List) to display the work list, and
 
  • Select the entry that you want to work
 

And
 
  • Select the [View] button to see all available details for the case
2. Use the Global Batching System to find out if the return has been batched before capture
 
  • If it has, request its return from Peterborough using The Hub system
3. On receipt of the return use Function CRTN (Capture Return) to capture the return
 
  • The case will be automatically deleted from the list
4. If you cannot find the return
 
  • Select the [B/F] button to
 
  • B/F the work list entry for 14 days and enter a B/F Note
5. After 14 days
 
  • Check the Global Batching System again to locate the return. If found go back to step 2.
 
  • If still unable to locate the return refer the case to a CT Co Ordinator

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