COM126071 - Repayments / reallocations: repayment / reallocations work lists: cancelled / rejected repayments list (LCRP) (Action Guide)

To deal with cases on the ‘Cancelled / Rejected Repayments List’ in the responsible office consider steps 1 - 13 below. The guide is presented as follows


Initial Action Steps 1 - 2
Repayment status is REJECTED BY BACS Steps 3 - 5
Repayment status is PAYABLE ORDER CANCELLED Steps 6 - 10
Repayment stopped by Repayment Security Authoriser Steps 11 - 13

Initial Action

1. Use Function LCRP (Cancelled / Rejected Repayments List) to display the work list and
 
  • Select the entry that you want to work
 

And
 
  • Select the [View] button to see all available details for the case
2. Use the [Options] button to access Function VPPD (View Payment and Posting Details) postings and payments screen and then select the repayment posting and select the [OK] button to view the status of a repayment (Word 45KB) 

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Repayment status is REJECTED BY BACS

3. If the repayment status is REJECTED BY BACS
 
  • Check that the BACS details shown have been captured from the most recent CT600 (CTSA APs) return
4. If the BACS details captured are as shown in the return liaise with the company to
 
  • Obtain the correct BACS details in writing
 

Or
 
  • Confirm that the repayment should be made by payable order
 

And
 
  • Use Function DIRR (Direct Repayment) to make a fresh repayment
5. If the BACS details used for the repayment are incorrect
 
  • Use Function DIRR (Direct Repayment) to enter the correct BACS details and issue a fresh repayment. The case will be automatically deleted from the list

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Repayment status is PAYABLE ORDER CANCELLED

6. Review any information held, including whether appropriate authority from Finance Worthing has been received authorising the reissue/reallocation of the overpayment.
7. Once authority is held see why the payable order was cancelled. If the reason was
 
  • The overpayment can be reallocated
 
    • Go to Step 8
 
  • Nominee details have now been supplied
 
    • Go to Step 9
 
  • Company RLS
 
    • Go to Step 10
8. Use either
 
  • Function REWD (Direct Reallocation Within COTAX) to reallocate the overpayment against another outstanding COTAX liability
 

Or
 
  • Function REOD (Direct Reallocation Out Of COTAX) to reallocate the overpayment to OAS (Word 28KB) 
 

And
 
  • Issue a form CT251 to Banking Operations giving details of how the overpayment is to be allocated
9. Use Function DIRR (Direct Repayment) to enter the nominee details and issue a fresh payable order
10. If the company is RLS and
 
  • Not struck off
 
    • Take steps to obtain the correct address and issue a fresh payable order using Function DIRR (Direct Repayment)
 
  • Struck off
 
    • Use Function REOD (Direct Reallocation Out of COTAX - District) to reallocate the overpayment to OAS Class 5 (This text has been withheld because of exemptions in the Freedom of Information Act 2000) 

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Repayment stopped by Repayment Security Authoriser

11. Check the file sent back to you by the Repayment Security Authoriser explaining the reason for the cancellation of the repayment and find out if the overpayment is to be repaid again or reallocated
12. If the overpayment is to be reallocated use either
 
  • Function REWD (Direct Reallocation Within COTAX) to make the reallocation to an outstanding liability on COTAX
 

Or
 
  • Function REOD (Direct Reallocation Out Of COTAX) to make the reallocation to an outstanding liability outside COTAX
 

And
 
  • Issue form CT251 to Banking Operations giving details of how the overpayment is to be allocated
 

Note: The case will be automatically deleted from LCRP work list when the whole of the rejected / cancelled payment is reallocated. When only part of the rejected / cancelled repayment is reallocated then use Function LCRP (Cancelled Repayments List) and select the [Delete] button to delete the case from the list
13. If the repayment is to be reissued
 
  • Use Function DIRR (Direct Repayment) to make a fresh repayment. The case will be automatically deleted from the list

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