COM126070 - Repayments / reallocations: repayment / reallocations work lists: cancelled / rejected repayments list (LCRP)
This subject is presented as follows
Purpose of the list
How often should the list be reviewed?
Who does what?
When are new entries added?
Reasons for entry
Sorting and filtering - Options and recommendations
The normal next action function
Automatic deletion
Manual deletion
Purpose of the list
There are two versions of the ‘Cancelled / Rejected Repayments List’
- LCRP is the update version
- LCRV is the view only version
The purpose of the work list is to allow you to review cases where a repayment has been cancelled and not yet reissued.
How often should the list be reviewed?
The ‘Cancelled / Rejected Repayments List’ is an immediate action (Word 23kb) work list. An Admin Assistant (AA) should review the work list daily and refer any entries to an Inspector.
Who does what?
It is the responsibility of an Officer (O) to review the worklist daily and identify any new cases and any existing cases where the BF date has expired. They will normally establish why the case is on the list and carry out initial actions, referring the case to a Higher Officer (HO) if needed.
When are new entries added?
COTAX adds entries to the ‘Cancelled / Rejected Repayments List’ daily where cases satisfy the reasons for entry.
Reasons for entry
Cases appear on the ‘Cancelled / Rejected Repayments List’ (LCRP) when, in respect of a repayment initiated either automatically or by the responsible office using Function DIRR (Direct Repayment)
- The Payable Order is cancelled
- The BACS repayment is rejected
- The Repayment / Reallocation Authoriser stopped the repayment when the case was selected for security checking
Sorting and filtering - Options and recommendations
Before you start to work cases, you may want to sort and filter the work list to make it more manageable. You can do that by using any of the criteria below. The criteria shown in bold are those you may find most useful when filtering the ‘Cancelled / Rejected Repayments List’.
- File Number
- Name
- Amount of Repayment
- AP Number
- B/F Date
- B/F Note
- Entry Date
- FT NFT Category
- Latest AP Date
- More Than One AP
- Reallocation Number
- Reference
- Related Reallocation Number
- Repayment Status
- RLS
The normal next action function
The normal next action function is
- VPPD (View Payment and Posting Details)
Automatic deletion
Cases are automatically deleted from the work list when
- A repayment is issued
Or
- The whole of the cancelled / rejected repayment is reallocated
Note: If a part reallocation is made the case will not be deleted automatically.
Manual deletion
You can manually delete a case from the ‘Cancelled / Rejected Repayments List’. You must delete a case manually if the liability for the AP has changed and there is no longer an overpayment.
For a list of functions to use in particular situations, see COM126011.
