COM126031 - Repayments / reallocations: repayment / reallocations work lists: repayments for authorisation list (RPAU) (Action Guide)

To deal with cases on the ‘Repayments for Authorisation List’ in a Banking Operations office consider steps 1 - 6 below. The guide is presented as follows


1. Use Function RPAU (Repayments for Authorisation List) to display the work list and
 
  • Select the entry that you want to work
 

And
 
  • Select the [View] button to see all available details for the case
(This text has been withheld because of exemptions in the Freedom of Information Act 2000)
2. Use the case papers to determine the reason for the proposed repayment
3. If the reason for the proposed repayment is other than to repay a payment made in error
 
  • Telephone the Responsible Office to confirm that the repayment is in order
4. Where the proposed repayment is for a payment made in error check if the repayment is in order
5. If the repayment is in order
 
  • Use Function PRKR (Provide Risk Response) to authorise it. The case will be automatically deleted from the list
6. If the repayment is not in order
 
  • Use Function PRKR to stop it. The case will be automatically deleted from the list

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