COM125042 - Repayments / reallocations: non automatic repayments: direct repayment - banking operations (Action Guide)

When part of a payment made in error has been reallocated to another AP and is repayable

Steps 1 - 4

When the payment in error is £150,000 or more and the company requests a payable order by hand

Steps 5 - 6

1.

If the payment was a duplicate payment

• Use Function DREP (Direct Repayment) to repay the amount of the duplicate repayment

2.

If the payment was not intended for HM Revenue & Customs

• Use Function REAO (Reallocate Out Of COTAX) to reallocate the amount of the unintended payment to OAS (Word 28KB) using the option 'Reallocate a Specific Payment'

3.

Reallocate the incorrect RTO posting to OAS using the ‘Reallocate a specific payment’ option within Function REAO (Direct Reallocation Out Of COTAX)

4.

Repay the amounts allocated to OAS

5.

Reallocate the payment to OAS using the ‘Reallocate a specific payment’ option within Function REAO

6.

Make the repayment through OAS