COM110192 - Pursuit: automatic and clerical pursuit: debt management office pursuit - case review (Action Guide)
To review cases which have been working in the Debt Management Office for three months or more, consider steps 1 - 13 below. The guide is presented as follows
Steps 1 - 3 |
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Steps 4 - 7 |
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Steps 8 - 13 |
Obtaining the list for review
1. |
Select the cases three months old or more from IDMS for the different profiles required as shown in the following table |
Items to review (Case value) |
Reviewing Officer |
£20,000 or more |
Senior Officer |
£10,000 to £19,999.99 |
Higher Officer |
£5,000 to £9,999.99 |
Officer |
Up to £4,999.99 |
Officer |
2. |
Print the profile |
3. |
If necessary repeat steps 1 to 3 for the other profiles required as in the table at step 1 |
Monthly review
4. |
Check always from the printed profile |
5. |
Examine and verify carefully the accuracy of any notes on the case papers |
6. |
Take any action necessary to ensure that any liability(ies) is being correctly and effectively pursued |
7. |
Initial and date any case papers to show that the review has been carried out |
Annual review
8. |
Check always from the printed profile |
9. |
Make sure any notes showing the whereabouts of the case papers are correct |
10. |
Examine and verify carefully the accuracy of any notes on the case papers |
11. |
Take any action necessary to ensure that any liability(ies) is being effectively pursued |
12. |
Initial and date any case papers to show that the review has been carried out |
13. |
When the review is completed the Manager is to |
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