COM110182 - Pursuit: automatic and clerical pursuit: referring papers to another debt management office (Action Guide)
For cases where clerical pursuit involves referring papers to another Debt Management Office without changing case responsibility, consider steps 1 - 10 below. The guide is presented as follows
Initial action by the responsible Debt Management Office
| 1. |
Consider transferring the work item in IDMS, see IDMS Back to Basics guide. Otherwise make a note in IDMS to indicate that you are sending the papers for a personal call |
| 2. |
Complete form C40 |
| 3. |
Send the completed form C40 an any related papers to the Debt Management Office making the personal call |
| 4. |
B/F the papers on IDMS |
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Action by receiving Debt Management Office
| 5. |
When you receive the papers |
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- Arrange for a call to be made
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| 6. |
After you have made the call |
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- Complete section 2 of form C40
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- Return the form and associated papers to the responsible Debt Management Office along with the report of call
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| 7. |
If appropriate transfer the work item back to the responsible Debt Management Office in IDMS |
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Papers not returned to the responsible Debt Management Office
| 8. |
If you do not receive a report back from the receiving Debt Management Office withina reasonable time |
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- Send a reminder on form C503
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Correspondence which may affect pursuit
| 9. |
Where after issue of form C40 the responsible Debt Management Office receives correspondence which may affect pursuit |
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- Send a form C503 to the receiving Debt Management Office recalling the papers
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Return of form 40
| 10. |
On return of form C40, if recover proceedings are indicated |
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- Arrange to transfer responsibility for the case to the appropriate office
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Note: For more information see section 'Case Responsibility' (COM41000) in the ‘Case Records’ business area
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