COM110162 - Pursuit: automatic and clerical pursuit: welsh language cases (Action Guide)

Request received in the office responsible for the company

Step 1

Request received in Banking Operations

Step 2

Request received in the Debt Management Office

Steps 3 - 5

1.

If the office responsible for the company receive a request for correspondence to be issued in Welsh

• Use Function ACTP (Amend CT Payer Details) to change the Language signal from 'E' to 'W'

2.

If Banking Operations receive a request for correspondence to be issued in Welsh

• Use Function RAPP (Revise AP Pursuit) to ensure that payment applications are deferred

• Use Function NOTE (Case Notes) to note the company record with the reason why the case is being made LA

• Refer the correspondence to the Debt Management Office

3.

Where the Debt Management Office receive a request for correspondence to be issued in Welsh

• Send the office responsible for the company a memo asking them to set the correspondence in Welsh signal to 'W'

4.

Use Function VPPD (View Payment and Posting Details) to check if any AP has a Pursuit Status of LA (Word 28KB) or LA-ENF (Word 27KB) 

5.

If the Pursuit Status for any AP is LA or LA-ENF

• Use Function RTPP (Revise Taxpayer Pursuit) to set the Permanent Local Action signal to 'Y'

• Make applications for those APs in Welsh as in Administration (AM) Manual at AM 42 to 46