CISR97030 - Who to contact for more information: CIS Advisory Team
For any advice or guidance on any technical problems for which you cannot find the answer in this guidance, and after you have already contacted the CIS Business helpdesk by telephone, you may make a written submission to the CIS Technical Team (see CISR97090).
The submission should state the point at issue, the guidance you have already consulted, and confirmation that assistance has already been sought on the matter from within your business stream or section, and the CIS business helpdesk.
There are however some sections of this manual that where given circumstances are present in the case, a submission to the CIS Advisory team is mandatory and so in these cases only you need not contact the CIS Business helpdesk or the CIS Technical team first. The CIS Advisory Team is part of the PT Product and Process Directorate.
Guidance on CIS operational problems should also in the first instance be reported to the CIS Business helpdesk (CISR97010) who may then also escalate the problem (if necessary) to the CIS Advisory Team.
Finally, if the CIS Technical team themselves require further technical assistance then after prior approval by their manager they may make a submission to the CIS Advisory Team for further advice.
Note, when making the submission you should follow the guidance on the PT Product & Process (PT P&P) Intranet site about how to make a submission, and you must use the ‘submissions template’ that is on the PT Product & Process Intranet site.
(This text has been withheld because of exemptions in the Freedom of Information Act 2000)