CISR95060 - Worklists: Tax Treatment appeal

Whenever a Tax treatment appeal is logged in CISR, a work item will be generated overnight on to the Tax treatment appeal work pool within PEGA. To enable you to take action regarding this work item you will need to use the CISR WM TT App Handler role. Please see CISR95640 for details of the actions you need to take in respect of these work items.

The only exception to this is where the appeal has not been previously logged on to CISR, and when doing so the 'Appeal Progress' is immediately set to 'Upheld by HMRC' (See CISR48640), when this happens CISR then prevents a work item from being generated.