CISR91090 - Office Manager Guide: CT Processing

Tasks undertaken by this team

Members of this team deal with the following CIS tasks

• paper registration applications from limited company subcontractors
• TTQT work items

When the customer has written to their CT office, the team also deal with

• change tax treatment requests
• updates to customer details
• requests to issue pre-populated returns
• corrections to returns
• requests to verify subcontractors (10 and under)
• general verification and monthly returns

CISR user roles required by this team

Team members

All staff on this team should be allocated the CISR Processor role. This allows them to deal with the following CIS tasks

• identification of customers and authentication of contacts
• subcontractor registration for Limited companies
• subcontractor verifications
• request for a change of tax treatment
• updates to customer details
• requests to issue pre-populated returns
• corrections to returns

Managers

Managers should be allocated the CISR Process Manager role and will also have the authority to change a subcontractor's tax treatment (outside of the TTQT process).

Work items

To deal with work items staff on this team also need the appropriate work management role. The role that can be allocated is

• CISR CT TTQT Exc Handler - allows staff to deal with work items arising as a result of the failure of the automated TTQT process for CT businesses