CISR92100 – CIS Centre, Newry: Return received when a CIS scheme is closed

A contractor monthly return is received when a CIS scheme is closed (CIS interest in scheme is ‘Concluded’)

A work item will be created in cases where a contractor return is received for a scheme that, although previously was an open XP or PSC scheme, is currently noted that there are no subcontractors and so there is no longer a return expected.

Contractors will not be issued with pre-populated returns in these circumstances and a work item will only be created when

• a return is received after the CIS interest has apparently ceased
• Employer Business Service (EBS) applied a late or retrospective change to a scheme for a specific year. A pre-populated return may have been issued prior to the CIS interest in the scheme changing and the return is then processed.

Action to take

You should determine whether the contractor return relates to the right scheme and month and contact the contractor by telephone to ensure the information has been captured correctly.

Successful contact

Where it is established that the information is incorrect

• amend the contractor return with the correct information
• close the work item as ‘Complete’ in PEGA
• record the information on the PEGA notes field, so subsequent operators can view all previous actions.

The CIS system will then create a new version of the contractor return and process it. Where it is established the information is correct and CIS has still got an interest in the scheme, you should notify the Employers section of the year that needs updating. Ask them to change the PAYE scheme type to show that CIS has an interest in the PAYE scheme. CIS will then be notified of the change and the contractor return will be processed automatically and will become ‘Effective’. Once this has happened

• close the work item as ‘Complete’ in PEGA
• record the information on the PEGA notes field, so subsequent operators can view all previous actions.

Unsuccessful contact

When it is not possible to contact the contractor you should try phoning again at an alternative time leaving the work item on your work list. If you still cannot contact the contractor you should

• BF the case in PEGA to try again.

If no contact can be made with the contractor after the above action,

• close the work item as ‘Reject’ in PEGA
• record the information on the PEGA notes field, so subsequent operators can view all previous actions
• issue New CIS001 template to Tees Valley compliance.