CISR92090 – CIS Centre, Newry: Multiple return

Where more than one return is received for the same scheme and month, action is required to correct the problem. The following options are available;

• ignore one of the returns if they are genuine multiples, one is correct and the other is a duplicate
• establish which one is the correct return
• correct the return month where one has been entered incorrectly
• correct the Accounts Office (AO) Reference
• merge the two returns into one return.

From the ‘Identify Customer’ window on the CIS system;

• enter the AO Reference from the Work Item in the AO reference field
• complete the ‘Contact’ and ‘Channel’ drop down menus.

The ‘Channel’ drop down menu does not need completing if the ‘Internal enquiry’ option is chosen in the ‘Contact’ drop down menu.

• Select ‘OK’.

Internal enquiry selected

If the ‘Internal enquiry’ option is selected from the ‘Contact’ drop down menu the ‘CIS Main Menu’ will be displayed. You should

• select ‘Correct Return error’.

The ‘Identify Required Return’ window will then be displayed and you should

• complete the ‘Return received for Period Ending’ field with the information from the work item on PEGA
• select ‘OK’.

The ‘Return Details’ window will be displayed for you to investigate.

Customer, agent or capacitor selected

If one of the above options is selected from the ‘Contact’ drop down menu the ‘Authenticate’ window will be displayed. You should

• complete the authentication process.

The ‘CIS Main Menu’ will then be displayed. You should

• select ‘Correct Return error’.

The ‘Identify Required Return’ window will be displayed. You should

• complete ‘Return received for Period Ending’ field with the information from the work item on PEGA
• select ‘OK’.

Where there are any ‘Multiple’ returns, the ‘Unresolved Multiple Returns for Same Scheme and Period’ window will be displayed.

Contractor returns match numbers and the return status

All contractor returns processed for the same scheme and month will be given a 'match' number to allow an audit trail for any changes.

• The first return received will be match 1 and any subsequent returns will be match 2, match 3 and so on.

The status of a return explains how CIS is treating that return. The return status can be

• ‘ Effective’ - a return that is being treated as the current version.
• ‘ Multiple’ - an additional return that has been received when an ‘Effective’ return already exists.
• ‘ Unmatched’ - a return that cannot be matched to a scheme or a month ending.
• ‘ Superceded’ - a return that has been updated and replaced by a new ‘Effective’ return.
• ‘ Resolved’ - a multiple return that has been updated and either merged into a new ‘Effective’ return, or where the multiple was discarded because it was an exact duplicate of a current ‘Effective’ return
• 'Concluded’ – this is a return received for a period where there is no CIS interest in a scheme. For example, a return may be received for a month after the cessation date has been has been entered on a contractor scheme, or a return may be received for a month before the commencement date for a contractor scheme

Action to take

To work cases appearing on the ‘Multiple Returns for same period’ worklist, you should refer to the Action guide at CISR95660 and carry out the actions described there depending on the circumstances of the returns.