CISR92070 – CIS Centre,
Newry: Contacting the contractor
You will on occasions need to make telephone contact with a
contractor to correct exceptions. To view the contractor contact
details you should
- enter the contractor reference on the
‘Identify Customer’ window
- select ‘Customer’ from the
Contact drop down list
- select ‘Phone (Outbound)’ from
the Channel drop down list
- select ‘OK’.
You will now see the ‘Authenticate’ window. This
window displays the phone numbers for all available addresses for
the customer.
- Keep this window open whilst you dial the
contact number.
Once contact has been made
- the authentification process can be completed as
in
CISR20000.
