There are five different exception types that the CIS Centre
will deal with. Work items will be created in PEGA once the monthly
return is processed and will be presented to operators through the
PEGA WM Tool in priority order. The list of priorities can be found
in the CIS Centre PEGA Guidance at
CISR92190.
Further detailed guidance can be found by using the links
below.
| A contractor monthly return cannot be matched to a contractor scheme or month (unmatched contractor return) | CISR92080 |
| More than one return is received for the same contractor scheme and month (multiple return) | CISR92090 |
| A contractor monthly return is received when a CIS scheme is closed (CIS interest in scheme concluded) | CISR92100 |
| A continuation sheet cannot be matched to a contractor return sent in the same envelope (unmatched continuation sheets) | CISR92110 |
| Where a contractor has made an error on the monthly return (process subcontractor detail exceptions) | CISR92120 |
