CISR91050 - Office Manager Guide: Enquiry Centres

Tasks undertaken by this team

Members of this team deal with the following CIS tasks.

• directing contractors to the New Employer Support Initiative (NESI) helpline, or, exceptionally, taking the contractor's details so that a contractor scheme can be set up
• carrying out an identity check if a subcontractor doesn't have a verified NINO
• updating customer details as a result of changes discovered during an appointment
• checking that un-enveloped contractor monthly returns are complete and signed, then date stamping the monthly returns and sending them on to RDC Netherton
• providing blank monthly returns or generating replacement pre-populated returns
• giving general advice and guidance on a range of CIS matters, such as registration and, also, forwarding any completed forms to the appropriate office
• promoting the use of Electronic Data Interchange (EDI), Internet and CIS Contact Centre

CISR user roles required by this team

On the Enquiry Centre team staff should be allocated the CISR Processor role. This will allow them when appropriate to deal with the following CIS tasks

• identification of customers and authentication of contacts
• support work associated with subcontractor registrations
• updates to customer details
• giving general guidance to customers about CIS processes

To carry out some or all of these tasks a team member may need to view a customer's CIS record. They may also need to view or check details of previous contacts with the customer (or customer's representative).