Complaint Handling Guidance (CHG) - Main contents
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| CHG100 | Introduction |
| CHG200 | Preventing complaints |
| CHG300 | Complaints: An overview |
| CHG400 | Defining and recognising a complaint |
| CHG500 | Avenues and time limits for making complaints |
| CHG600 | Standards of service for dealing with complaints |
| CHG700 | Recording complaints |
| CHG800 | Dealing with complaints |
| CHG900 | Classifying the outcome of complaints |
| CHG1000 | Learning from complaints |
| CHG1100 | Complaints to the Adjudicator |
| CHG1200 | Complaints to the Parliamentary Ombudsman |
| CHG1300 | Checklist for preparing reports for the Adjudicator or the Ombudsman |
| CHG1400 | Further advice |
