CCM - Recent changes to this guidance
Below are details of the amendments that were published on 9 February 2007.(see the update index for all updates)
| Section | Title and details of update |
| CCM1050 | Overview: Claims and
Notifiable Changes of Circumstances
Changes to Notifiable Change of Circumstances |
| CCM5475 | Working the Examination:
Process to obtain Call History/Transcript from CC
Address/wording updated + link to Call Recording Request Template |
| CCM8060 | Closing the Examination:
Penalties – General
Insertion of correct grade which would carry out penalty work |
| CCM8110 | Closing the Examination:
Adjustment needed to the claim but a penalty is not appropriate
Consider if adjustment needed for an earlier or later year |
| CCM8115 | Closing the Examination:
Adjustment needed to the claim but a penalty is not appropriate
– Are adjustments needed for other years?
New page |
| CCM8116 | Closing the Examination:
Adjustment needed for other years
New page |
| CCM8160 | Closing the Examination:
Processing the Claim – General
Amending the award – make adjustment to earliest year first |
| CCM8180 | Closing the Examination:
Recoveries
Recovery – settlement includes an earlier year |
| CCM8200 | Closing the Examination:
Adjustment needed to the Claim, but Claimant has not satisfied your
request for information – General
Claimant has not satisfied your request for information |
| CCM8232 | Closing the Examination:
Adjustment needed to the claim and penalty appropriate – Are
adjustments needed for other years?
New Page |
| CCM8235 | Closing the Examination: Adjustment needed to the Claim and Penalties appropriate – What to include in the Letter of Offer |
| CCM8295 | Closing the Examination:
Is a settlement meeting needed?
New page |
| CCM8300 | Closing the Examination:
Issuing the Penalty Leaflet
When to issue the penalty leaflet |
| CCM8310 | Closing the Examination: Issuing the Penalty Leaflet – cases worked by correspondence |
| CCM8320 | Closing the Examination: Issuing the Penalty Leaflet – telephone calls |
| CCM8370 | Closing the Examination: Penalty Cases – Informing the Claimant(s) |
| CCM8380 | Closing the Examination:
Amending or Processing the Award
Letters of Offer – which type is appropriate |
| CCM8390 | Closing the Examination: Right of Appeal |
| CCM8490 | Closing the Examination: Inviting the Offer – Wording of the Offer |
| CCM8540 | Closing the Examination: No response to Settlement Meeting Proposals |
| CCM8550 | Closing the Examination: Letter explaining settlement proposals |
| CCM10130 | Penalties and Interest:
Overview of Failure to Notify a Change of Circumstances
Change to failure to notify a change of circumstances |
| CCM14030 | Closing the Enquiry:
Penalties – General
Insertion of correct grade which should carry out penalty work |
| CCM14105 | Closing the Enquiry:
Adjustments needed to the claim but a penalty is not appropriate -
Are adjustments needed for other years?
New page |
| CCM14106 | Closing the Enquiry:
Adjustments needed for other years
New page |
| CCM14130 | Closing the Enquiry: Informing the claimant |
| CCM14150 | Closing the Enquiry:
processing the adjusted claim
Amending the award – make the adjustment for the earliest years first |
| CCM14185 | Closing the Enquiry: Adjustment needed to the claim, but claimant has not satisfied your request for information – appeal received |
| CCM14205 | Closing the Enquiry:
Adjustment needed to the claim and penalties appropriate –
Are adjustments needed for other years
New page |
| CCM14218 | Closing the Enquiry: Is a
settlement meeting needed?
New page |
| CCM14220 | Closing the Enquiry: Issuing the penalty leaflet |
| CCM14230 | Closing the Enquiry: Issuing the penalty leaflet – cases worked by correspondence |
| CCM14240 | Closing the Enquiry: Issuing the penalty leaflet – telephone calls |
| CCM14260 | Closing the Enquiry: Penalty cases – informing the claimant(s) |
| CCM14265 | Closing the Enquiry: Penalty cases – amending the award |
| CCM14270 | Closing the Enquiry: Penalty cases – appeal received |
| CCM14330 | Closing the Enquiry: Calculating the penalties and interest |
| CCM14350 | Closing the Enquiry: Wording of the offer |
| CCM14360 | Closing the Enquiry: No response to settlement meeting proposals |
| CCM14370 | Closing the Enquiry: Letter explaining settlement proposals |
| CCM14440 | Closing the Enquiry: Formal proceedings |
| CCM21036 | Letters and Forms:
Opening Letter for Examinations – Pre Award
The restriction on the input field on linked letter TCC2C has been removed |
| CCM21037 | Letters and Forms:
Opening Letter for Examinations – Pre Award
The restriction on the input field on linked letter TCC2D has been removed |
