Sometimes a claimant who has co-operated willingly with your enquiries will appear to withdraw co-operation once you are nearing the settlement stage. You might find they:
If the claimant makes it clear they are not prepared to
co-operate with a negotiated contract you should follow the
guidance at
CCM8640.
Where the claimant does not return the letter offer you
should attempt to telephone them to discuss the settlement. If you
cannot contact them or the telephone call still does not result in
the letter of offer you should write to them. Refer to your
meeting, enclose a further draft letter of offer and cover the
points shown at
CCM8550. Go on to say that if you do not
hear from them within 14 days (or a longer period if you feel it is
reasonable) you will have no alternative but to assume they are
unwilling to make such an offer. Formal proceedings will then begin
to recover the overpaid credits and any penalties/interest.
If you receive the letter of offer – see
CCM8560. If you do not receive the letter
of offer – see
CCM8640.
