CCM8150 - Closing the Examination: Informing the Claimant - Closure Letter

In all cases you need to send the claimant(s) a letter informing them the examination is now complete and the outcome. You might have already discussed this during a meeting or a telephone call but a written closure letter is still needed. Where the claim has been made by a couple in a joint household, only one closure letter should be sent and addressed to both claimants. When sending out joint letters the claimants must still be part of a couple residing at the same address. If they are part of a couple but residing at different addresses or no longer part of a couple, then a separate letter to each claimant must be sent. Where you have opened an enquiry for an earlier year you must issue a closure letter for each year.

Your closure letter, available on SEES, should tell them the amount of the revised award, so before you prepare your letter you will need to calculate the revised amount of tax credits using the 'NTC Calculator' available via SEES. If there is no entitlement to tax credits you will show the amount as £0.00.

Enquiry or examination close no adjustments, send TCC5

Discrepancy closing letter, no penalty, send TCC60

Discrepancy closing letter, penalty, send TCC61

Pre award COC exam, accept the claim, send TCC73

Pre award CoC exam, part accept no penalty, send TCC73

Pre award exam, claim not accepted no penalty, send TCC75

Pre award exam, accept part, close penalty, send TCC78

Pre award CoC exam, claim not accepted, penalty, send TCC75

Discrepancy Pre award, no penalty, send TCC80

Discrepancy pre award, closing penalty, send TCC81

Post award exam or enquiry with a penalty, send TCC94

Post award exam or enquiry with amendments but no penalty, send TCC95