Wherever possible your conclusions should not come as a surprise
to the claimant. If you have been in discussion with them during a
phone call or at a meeting you should have told them the award will
need to be revised as soon as this became clear. Alternatively, in
a pre- award examination you might have been able to tell them the
claim is being accepted subject to some amendments.
See
CCM8140 and
CCM8150.
