You should follow the guidance at
CCM5180 on allowing time to comply with
the notice.
You
must not amend or terminate an award simply
because a third party has not provided the information you have
requested, except in the limited circumstances see CCM Chapter 6 -
Particular Aspects - Child Care
CCM6320 et seq.
In principle, it would usually be unfair to take action
against a claimant for a failure beyond his or her control. As a
general rule, you should consider taking steps to initiate penalty
action wherever a third party fails to comply with a formal
information notice. Guidance on penalties can be found at
CCM10000.
(This text has been withheld because of exemptions in the
Freedom of Information Act 2000)
