CCM5000 - Working the examination: Contents

CCM5010

Couples: Confidentiality

CCM5020

Obtaining information from claimant(s)

CCM5030

Options if information requested is not received or letter returned RLS

CCM5040

Child Benefit information: Formal action to progress the examination

CCM5050

Statutory authorities for obtaining information

CCM5060

Similarities between Ss 14, 15 and 16

CCM5070

Differences between Ss 14, 15 and 16

CCM5080

Meaning of "information or evidence"

CCM5090

Formal Notice to be used for S14, S16 and S19 cases

CCM5100

What cannot be required by notice

CCM5110

What you are not allowed to do under the Statutory Powers at Ss 14, 15 and 16

CCM5120

Time to comply to be stated in notice

CCM5130

Who to give notice to (Ss 14 & 16)

CCM5140

Dates for issuing notices to both claimants

CCM5150

Who to give notice to (S15)

CCM5160

Notice to be used for examinations involving Changes of Circumstances (CoCs)

CCM5170

No right of appeal

CCM5180

Time to comply

CCM5190

Inability to comply

CCM5200

Failure to comply with an information notice

CCM5210

Pre-award examinations: Checking for reasons for failure to supply information

CCM5250

Failure to comply with an information notice: Post award

CCM5260

Factors to consider in deciding whether to amend or terminate the award or issue a formal notice

CCM5270

When to terminate / amend

CCM5285

Pre award: Letter returned RLS or address is false

CCM5287

Post Award: Letter returned RLS or address is false

CCM5290

Making initial or revised decision / amending or terminating awards without first issuing formal information notices

CCM5350

Meetings

CCM5355

Meetings: Video and tape recording

CCM5370

Location of meetings: claimant's(s') home

CCM5380

Meetings at claimant's(s') home: Conduct

CCM5400

Meetings at claimant's(s') home: Personal safety: Claimant Compliance Officers

CCM5410

Surveillance

CCM5420

Meaning of intrusive surveillance

CCM5430

Meaning of directed surveillance

CCM5440

Work that is not directed surveillance

CCM5450

Obtaining authority for directed surveillance

CCM5460

Surveillance: Informers: Limits on information to be obtained from third parties

CCM5470

Where to consider information

CCM5475

Process to obtain call history / transcript from Call Centre

CCM5480

Claimant(s) questions details of claim

CCM5490

Avoiding delay

CCM5500

Third party information and statutory authority

CCM5510

Types of information or evidence which can be obtained from third parties

CCM5520

Timing of approaches to third parties

CCM5530

Ensuring clarity in your request for third party information

CCM5540

Non receipt of information requested from third parties

CCM5550

Action to take if no response from third party