CCM4080 - Examinations: Information: How do I work an examination?

In general terms pre and post-award examinations are worked in a similar way.

• You will send the claimant a letter opening the examination and asking them to provide information or evidence to help you consider their claim.
• You will then consider any response and make a decision about their claim or award.
• You will send them a letter explaining your conclusion and issue any notice setting out your decision. The claimant has a right to appeal against your decision.

Detailed guidance on each step can be found at:-

• pre-award examinations is at CCM4300,
• examinations following a change of circumstances is at CCM4350
• post-award examinations is at CCM4400.

However before you start your action you need to think about:-

• Whether this should be a discrepancy examination, see CCM17020
• Confidentiality in joint claims, see CCM5010
• Is a penalty appropriate, see CCM4310, CCM4360 and CCM4410.