Sometimes a claimant who has co-operated willingly with your enquiries will appear to withdraw co-operation once you are nearing the settlement stage. You might find they:
If the claimant makes it clear they are not prepared to
co-operate with a negotiated contract you should follow the
guidance at
CCM14440.
Where the claimant does not return the letter of offer you
should attempt to telephone them to discuss the settlement. If you
cannot contact them or the telephone call still does not result in
the letter of offer you should write to them. Refer to your
meeting, enclose a further draft letter of offer and cover the
points shown at
CCM14370. Go on to say that if you do
not hear from them within 14 days (or a longer period if you feel
it is reasonable) you will have no alternative but to assume they
are unwilling to make such an offer. Formal proceedings will then
begin to recover the overpaid credits and any penalties/interest.
If you receive the letter of offer see
CCM14380. If you do not received the
letter of offer see
CCM14440.
