CCM14140 - Closing the Enquiry: Informing the claimant: Enquiry closure letter

In all cases you need to send the claimant a letter informing him/her the enquiry is now complete and the outcome. You might have already discussed this during a meeting or a telephone call but a written closure letter is still needed. Where you have opened more than one enquiry you must issue a closure letter for each year. Where the claim has been made by a couple in a joint household, only one letter should be sent addressed to both claimants. When sending out joint letters the claimants must still be part of a couple and residing at the same address. If they are part of a couple but residing at different addresses or no longer part of a couple, then a separate letter must still be sent to each claimant.

The text for your closure letter will vary depending on the outcome of the enquiry. For details of the correct letter to issue in each of the different circumstances see CCOM21065.