The legislation at S19(10) does not give the tribunal the right to make a decision on the entitlement or the amount of the award. The tribunal should not express any view on the correctness or otherwise of the entitlement, or attempt to quantify the correct amount of the award. They should simply, if they consider it appropriate, instruct that the enquiry decision notice should be issued.
If the tribunal instructs you to complete your enquiry, you must
Although you may subsequently have further contact with the claimant(s) (for example, if they want to enter into a negotiated settlement, or appeal) you will not be entitled to make any further enquiries into the entitlement or the amount of the award for that year.