CCM12330 - Opening and Working Enquiries:
Completion applications - general approach
There is no guidance in the legislation about the occasions when
a completion application might be made. Applications may be most
likely to be made when you
- take some action in relation to the
claimant’s entitlement or the amount of their award (for
example, write a letter asking questions, or request a meeting) see
CCM12340-
12350
- fail to take any action when the
claimant(s) expects it (delay) see
CCM12355
- receive information piecemeal, causing you
to ask more questions – the claimant(s) may believe you are
dragging the enquiry out without good reason.
If you receive a completion application, you should review your
enquiry, considering
- whether your requests for information are
reasonable and justified - see
CCM12370
- whether you already have sufficient
information to complete the enquiry - see
CCM12360
